Sandra Cartwright

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Lifeline Macarthur Western Sydney, 08/01/14, To Date, General Manager – Retail Operations & Distribution, Full P&L responsibility for all 9 LLMWS retail stores, Full P&L responsibility for Depot operations, transport, and distribution, Responsible for WHS across retail, sorting, distribution & transport, Recruitment & development of XX staff across the portfolio, Expanded corporate donations., Day to day management of a business with $3.4mil revenue target., Manage the international export sales business to maximise sales and profitability., Monitor competitor activity and ensure up-to-date knowledge., Negotiate new shop leases and renew existing store leases., Manage stock levels within the limited available warehouse space., Significantly improved LLMS cash position within 12 months, Increased revenue and profitability across the retail and distribution portfolio, Implemented a pricing guide to achieve increased profitability, Delivered an Intake strategy for the LLMWS business
• The Smith Family Commercial Enterprise, 08/01/00, 07/01/14, Retail Business Manager, Full P&L responsibility for all 18 TSF retail stores, Responsible for WHS across all retail operations, Develop, coach, mentor and motivate retail staff and volunteers, Deliver sales given the static nature of retail quality from clothing collections and the fast-changing landscape of clothing retailing within Australia, Ability to compete in a price sensitive market, with multinationals playing in the same arena., Day to day management of a business with $3.4mil revenue target., Manage the retail business to ensure maximum growth and that industry standards are met or exceeded., Identify potential new customer groups, products, and markets, and develop strategy to ensure that these are captured., Monitor competitor activity and ensure up-to-date knowledge., Negotiate leases and manage lease renewals and store closures where appropriate., Monitor stock turnover and stock levels and investigate alternatives when needed., Manage store operational requirements in an efficient and cost-effective manner., Manage all aspects of the supply chain as it effects the retail business, including harvesting and sorting operations., Increased Revenue and profitability against market trends, Closed Melbourne operations and transitioned from welfare to retail model., Restructured the retail team to ensure staff were accountable for store sales performance., Initiated and implemented an OH&S system to improve the safety within the retail business., Increased the selling price per Kg for $10.51 to $21.08, Establish taxable supplier network to purchase new stock, Sourced corporate partnership for donations of product
• NSW Cancer Council, 03/01/91, 07/01/00, Retail Manager, Full P&L responsibility for all NSW Cancer Council Retail stores, Develop implement and maintain quality controlled customer service skills to ensure all staff delivered high quality customer service., Implemented in-store merchandise and Cancer Council marketing initiatives and promotions, Organise and ensure maintenance of visual merchandise displays to agreed standards, Establish and maintain retail stores which included rent negotiation, sourcing and purchasing of shop fixtures, cash registers and sales aids., Coordinate store sales ticketing requirements. Obtain quotations and supervise building works and tradesmen when required., Provide customer service including attending to telephone enquiries and preparing correspondence., Manage, coordinate, and oversee all outdoor events including Easter Show., Source new third party distribution clients and maintain existing third-party clients., Provide operational support to Store Managers, Expanded the product lines from sunscreen to hats, clothing, and sunglasses, cosmetic., Negotiated with Westfield to have the first ever charity store in their center., Launched a mail order catalogue and mail order program, Progressed from my initial role of Inventory officer to Retail manager throughout my 9 years with the company.

• OH&S Safety committee
• Train the trainer
• Window and merchandise displays
• Friedman training
• Volunteer capture and keep them motivate
• Excel
• Conflict resolution