Sandra Charlton
Midway Point,Tasmania
Summary
I am an outgoing and friendly person successful at managing competing priorities with a positive "can do" attitude. My skill set includes developing strong relationships with management, peers and customers, time management and conflict resolution with a strong focus on the provision of excellent customer service. Positions in finance and administration have simultaneously provided the opportunity to foster and maintain strong customer relationships, often as the first point of contact and as the person responsible for positive outcomes.
Overview
33
33
years of professional experience
Work History
Small Business Owner
Footright Sorell
09.2014 - 03.2024
- Managed daily operations in a successful small business, ensuring efficient processes and excellent customer service.
- Established a loyal customer base by providing personalised attention, addressing any concerns promptly and achieving successful outcomes.
- Promoted business via social media to generate leads and maximize brand identity such as Merrell, Emu and Hinako
- Established repeat business by consistently delivering exceptional service quality to customers.
Financial Administrator
Choices Hobart
03.2003 - 03.2013
- All financial, accounting and administrative functions commensurate with a medium city retail business
- Preparation and processing of BAS, payroll, and contractor payments
- Credit control and debtor management, payments and reconciliations
- Customer service including sales, personal and phone contact
- Human resource functions including training
Administrative Officer
Community Based Support (South)
07.2002 - 07.2003
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and DVA clients with adherence to Company privacy policy
- Updated reports, managed accounts, and generated reports for company database.
- Gained team productivity through effective coordination of daily tasks.
Office Manager
Hawtree Electrical
03.2002 - 07.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Contractor scheduling, time sheets and data entry
Credit Controller
Makita (Aust) Pty Ltd
04.1998 - 12.2001
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients. Instigate and monitor payment plans according to company procedures and policy
- Attended creditor meetings as company representative
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
Branch Administrator
Makita (Aust) Pty Ltd
10.1993 - 12.1998
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Generated financial and operational reports to assist management with business strategy.
- Fostered a positive work environment by promoting open communication channels between team members before escalation of any perceived conflict.
- Managed client base by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Strengthened customer relationships by understanding client needs and offering customised solutions such as extended buying power plans and assistance with payment plans.
Merchandise Administration Clerk
Roberts Limited
09.1991 - 06.1993
- Handled incoming phone calls and directed callers to correct department.
- Interacted with customers by phone, email, and in-person to provide and receive accurate information.
- Maintained standard office procedures as per company policy
- Reduced errors in data entry tasks through careful attention to detail
- Secretarial and clerical duties
Education
Financial Services (Accounting) (Cert IV)
TAFE Tasmania
Hobart, Tas 700012.2008
Skills
- New business launch
- Small business operations
- Customer Service
- Customer Service Management
- Customer Relations
- Proficient in Myob Premier
- Direct Sales
- Administrative Management
- Financial Management
Timeline
Small Business Owner
Footright Sorell
09.2014 - 03.2024
Financial Administrator
Choices Hobart
03.2003 - 03.2013
Administrative Officer
Community Based Support (South)
07.2002 - 07.2003
Office Manager
Hawtree Electrical
03.2002 - 07.2002
Credit Controller
Makita (Aust) Pty Ltd
04.1998 - 12.2001
Branch Administrator
Makita (Aust) Pty Ltd
10.1993 - 12.1998
Merchandise Administration Clerk
Roberts Limited
09.1991 - 06.1993
Financial Services (Accounting) (Cert IV)
TAFE Tasmania
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