Sandra Crowe
Ballina,NSW
Summary
Friendly, organize, and service-oriented professional with over 8 years of experience in customer-facing roles across education, administration, and marketing. Proven ability to manage front-desk duties, support clients from diverse backgrounds, and handle a high volume of inquiries with professionalism and care. Skilled in scheduling, CRM systems, digital communication, and multitasking under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reception, Student Services & Marketing
StudyAus
06.2023 - 06.2024
- Assisted international clients with enrolment, visa queries, and general information.
- Managed client files, application documentation, and CRM systems.
- Scheduled meetings, responded to emails/calls, and maintained smooth front-line operations.
- Represented the company at expos, webinars, and online platforms.
Spanish Language Educator / Tutor
LCF Fun Languages & Freelance
02.2022 - 07.2023
- Managed communications with families and scheduled weekly lessons.
- Delivered fun, interactive sessions with strong focus on engagement and organization.
- Developed learning plans, handled class materials, and built trust with clients.
Early Childhood Educator
Play House Learning Centre
11.2016 - 02.2018
- Worked closely with parents and staff to deliver high-quality care.
- Organized learning activities and maintained daily routines.
- Kept accurate records and maintained clear communication with families.
Marketing
Licore Baines
01.2013 - 02.2014
- Supported branding activities, promotions, and event planning.
- Helped coordinate campaigns, customer engagement, and materials design.
- Participated in trade shows and organized point-of-sale presentations.
Education
Advanced Diploma - Trade Marketing
Cuatro Vientos Institute
06-2012
Diploma in Leadership and Management -
Australian Pacific College
Manly, NSW01.2021
Bachelor of Education - Early Childhood
University of Navarra (UPNA)
Pamplona, Spain01.2016
Skills
- Front Desk & Reception Duties
- Customer Service & Client Support
- Email & Phone Communication
- Calendar and Appointment Management
- Microsoft Office & CRM (Pipedrive)
- Bilingual: English & Spanish
- Organization & Attention to Detail
- Social Media & Digital Marketing
- Multicultural Communication
- Teamwork & Problem Solving
Certification
Certified Education Agent (EATC, 2023)
LNGG
Fluent in English & Spanish
Timeline
Reception, Student Services & Marketing
StudyAus
06.2023 - 06.2024
Spanish Language Educator / Tutor
LCF Fun Languages & Freelance
02.2022 - 07.2023
Early Childhood Educator
Play House Learning Centre
11.2016 - 02.2018
Marketing
Licore Baines
01.2013 - 02.2014
Advanced Diploma - Trade Marketing
Cuatro Vientos Institute
Diploma in Leadership and Management -
Australian Pacific College
Bachelor of Education - Early Childhood
University of Navarra (UPNA)
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