Sandra Cvijanovic
Bell Park,Australia
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
Motorserve (Redundancy)
01.2020 - Current
- Duties include but not limited: Day to day running of entire business from open to close – including rosters and payroll
- Experience with hiring and firing of staff – along with redundancies
- Designed/Developed the entire site and lay out prior to opening and continuing to update marketing and signage
- Leading and mentoring my team adjusting strategies when needed for improvement of the business
- Handling all administrative aspects of the business
- Providing follow up and after support for insurance customers
- Providing company updates to my site and external repairers and assessors
- Provide advice, recommendations, and solutions for staff and our repair network and assessors
- Achieving all targets, including customer service and product targets set by management including NPS
- Creating training modules for new starters – consistently training current staff on new procedures
- Maintain strong knowledge of insurance products
- Responding to all customer complaints and enquiries, providing a resolution
- Hosting monthly production meetings and feedback forums, developing annual, quarterly and monthly forecasts
- Reconciliation of all accounts and financials; providing strategic and tactical plans
- Developing monthly expense budgets for the site
- Social Media Management – promptly responding to customer feed back and NPS surveys (over 1000 per month)
- Running my site without any direct reports confidentiality
- Creating a new sales role and line of products/suppliers for the business to make more profit – tripled KPI within 2 months
- Managing staff social events and team building workshops
- Conducting regular reviews and site audits as per OH&S requirements
- Coordinating fleet operations/management
- Quality checking of all vehicles and services provided.
Business Specialist/Shift Supervisor
Telstra
01.2019 - 01.2020
- Duties include but not limited: Actively sell Telstra products and services to home and business customers
- Processing of sales/orders into Point of Sale and Telstra systems
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders
- Provide follow up and after sales support and service of Telstra product and services
- Attend to general billing enquiries, payments and resolving issues
- Provide advice, recommendations, and solutions to customers
- Achieving all targets, including customer service and product targets set by management
- Following the “Retail Sales Model” selling technique
- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs
- Provide exceptional, courteous customer service and assistance in all aspects of product offerings and services
- Supervising Store - Open & Closing Store along with managing a team of 8 Sales Consultants.
Business Owner/Manager
Pizzas with Attitude
01.2011 - 01.2019
- Duties include but not limited: Operating Entire Business from open to close
- Arranging all Marketing aspects of the business maintaining and promoting all digital channels such as website, Facebook, Instagram
- Liaising with design companies regarding menu updates, photoshoots and advertising
- Telephone Enquiries/Order Taking
- Dealing with all customer complaints and feedback via online forums as well as over the phone, face to face and emails
- Qualified Pizza Maker and Barista
- Cash Handling/Eftpos/Banking
- General Administration; Accounts, financials, suppliers
- Training Staff and providing them with structure and written manuals
- All Rostering/Payroll
- Stock Control along with OH&S requirements and record.
Client Liaison/Receptionist
Microsoft
01.2008 - 01.2011
- Duties included: Customer Service
- Hospitality
- Meeting/Greeting Clients
- Electronic Diary Management
- Telephone enquiries/Front Receptionist-switch board system
- P.A to General Manager/Accounts Managers
- Stock control
- Sales
- Project Administration
- Procurement
- Organization of Couriers
- Mail Distribution
- Travel and Accommodation bookings
- Scanning, photocopying and binding documents
- Preparing Microsoft training courses
- Catering
- Accounts – Credit Cards and Amex Transactions.
Fleet Administrator/Customer Service
Vic Roads Sunshine (Contractor)
01.2007
- Duties included: Customer Service; assisting with front counter enquiries
- Data Entry
- Lotus Notes
- Telephone Enquiries
- Scanning, photocopying and binding documents
- Stock Control
- Mail distribution/Filing
- Car and equipment pooling
- Petty Cash, Banking & Finance
- Department Control.
Education
Barista Course Accreditation
Melbourne Barista School
01.2017
Food Handling & Supervisors Certificate
Gordon Tafe Geelong
01.2013
Certificate II in Retail Operations
Gordon Tafe
01.2007
High School Diploma -
North Geelong Secondary College
12.2006
Certificate III in Business Administration
Gordon Tafe Geelong
01.2006
Certification
Working with Children’s Check, Current
Police Check, Current
Languages
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Bosnian
Full Professional
Macedonian
Professional Working
Attributes
- Great computer skills (All Microsoft and Windows packages.)
- Enthusiastic Worker, Learns at a fast pace
- High level of presentation
- Exceptional time management/organisation skills
- Excellent communication and customer service skills at all levels
- Willing to learn, determined to succeed
- Negotiation skills
- Highly responsible and trustworthy
- Able to work well within a team environment and without direct reports
References
- MOTORSERVE, Adriana Alvarez – Operations Manager, 0450 615 090
- MOTORSERVE, Wayne Dalli – State Manager, 0438 884 017
- TELSTRA, Melissa Connolly – Manager, 0488 222 551
Timeline
Business Development Manager
Motorserve (Redundancy)
01.2020 - Current
Business Specialist/Shift Supervisor
Telstra
01.2019 - 01.2020
Business Owner/Manager
Pizzas with Attitude
01.2011 - 01.2019
Client Liaison/Receptionist
Microsoft
01.2008 - 01.2011
Fleet Administrator/Customer Service
Vic Roads Sunshine (Contractor)
01.2007
Barista Course Accreditation
Melbourne Barista School
Food Handling & Supervisors Certificate
Gordon Tafe Geelong
Certificate II in Retail Operations
Gordon Tafe
High School Diploma -
North Geelong Secondary College
Certificate III in Business Administration
Gordon Tafe Geelong
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