Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Dantaz

Eagleby,QLD

Summary

My education and professional development have been highly focused on working in customer service. I believe in respect, honesty and integrity and this is demonstrated with my attitude and hardworking ethic. Experienced: in effective and efficient customer service delivery with the ability to think on my feet. The capacity to handle conflict resolution and foster win/win outcomes for the client and organisation. A team player working towards agreed goals with excellent organisational and time management skills with attention to detail. Professional Goals: include continuing to grow holistically in knowledge by working in a transparent and consultative manner. PERSONAL ATTRIBUTES Excellent interpersonal skills Capacity to work in a team environment and autonomously Excellent problem solving skills Judgement capability with the maturity to make decisions based on all facts available The ability to adapt to change and challenges Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

23
23
years of professional experience

Work History

Food Attendant

BP Coomera
Coomera, Qld
05.1998 - 04.1999
  • Customer service – face to face
  • Accurate cash handling skills with various amounts of money and operation of eftpos machine
  • Greet customers by determining their coffee interests and needs
  • Comply with health, safety and hygiene guidelines and regulations
  • Maintain clean and hygienic work area
  • Complete opening and closing duties for each shift
  • Cleaned and maintained dining area and condiment stations.
  • Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.

Volunteer

CentroCare
06.2008 - 05.2010
  • Customer service – face to face and phone
  • Understanding client needs with clothing, sizing and coordination
  • Ensure showroom presentation eye catching
  • Stock, merchandising & general housekeeping of the sales floor
  • Accurate cash handling skills with various amounts of money and operation of eftpos machine
  • Met with other volunteers and program leaders to discuss new services.
  • Responded to questions from customers and community members.
  • Supported engaging and fun events by helping with organization and planning.

Short Order Cook/Senior Manager/Trainer

Warner Village Theme Parks – Wet n Wild, Movie World
Oxenford, Qld
01.2003 - 05.2008
  • Provide excellent customer service at all times
  • Time management skills in a fast paced environment by preparing multiple food orders and followed consistent food order steps
  • Follow food, health and safety procedures at all times
  • Greet customers and requested food and beverage orders
  • Ensure all the food and service exceeded the quality and quantity standards of the customers and met the expectations established by Warner Village Theme Parks
  • Manage inventory stock levels, including preparation, rotation, projection, and preservation
  • Solve customer enquiries and complaints
  • Manage the food and beverage provision for functions and events
  • Supervise catering and waiting staff at functions
  • Plan menus in consultation with chefs
  • Opening and close of all food outlets
  • Training, mentoring and coaching of all staff

Short Order Cook/Senior Assistant Manager

McQuarrie Leisure Parks – Dream World
, Qld
10.1999 - 07.2003
  • Coomera
  • Provide excellent customer service at all times
  • Time management skills in a fast paced environment by preparing multiple food orders and followed consistent food order steps
  • Follow food, health and safety procedures at all times
  • Greet customers and requested food and beverage orders
  • Managed inventory stock levels, including preparation, rotation, projection, and preservation
  • Training, mentoring and coaching of all staff
  • Complete opening and closing duties for each shift

Retail Assistant

Kmart
Sydney, NSW
01.1987 - 04.1994
  • Customer service – face to face
  • Accurate cash handling skills with various amounts of money and operation of eftpos machine
  • Responsible for showroom presentation and cleanliness of store
  • Greeting customers who enter the shop
  • Stock control and management
  • Assist shoppers to find the goods and products they are looking for
  • Responsible for processing cash and card payments
  • Stocking shelves with merchandise
  • Answering queries from customers
  • Giving advice and guidance on product selection to customers
  • Balancing cash registers with receipts
  • Dealing with customer refunds
  • Responsible dealing with customer complaints
  • Working within established guidelines, particularly with brands

Sales Assistant

Copperart
Plumpton, Nsw
11.1995 - 03.1996
  • Researched new clients for sales team, inputting contact information into Salesforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Coordinated logistics and catering for meetings and sales events.
  • Input credit and debit card payments in POS system to complete purchases.
  • Worked with loss prevention in monitoring shopper behavior.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

Cert II in Retail OperationsCert II in Hospitality - Retail

Loganlea Tafe
Meadowbrook Qld
02.1998 - 06.1998

Skills

    Food preparation and safety

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Timeline

Volunteer

CentroCare
06.2008 - 05.2010

Short Order Cook/Senior Manager/Trainer

Warner Village Theme Parks – Wet n Wild, Movie World
01.2003 - 05.2008

Short Order Cook/Senior Assistant Manager

McQuarrie Leisure Parks – Dream World
10.1999 - 07.2003

Food Attendant

BP Coomera
05.1998 - 04.1999

Cert II in Retail OperationsCert II in Hospitality - Retail

Loganlea Tafe
02.1998 - 06.1998

Sales Assistant

Copperart
11.1995 - 03.1996

Retail Assistant

Kmart
01.1987 - 04.1994
Sandra Dantaz