Sandra D'Souza
Bank Reconciliation Analyst
Tarneit,VIC
Summary
Proven track record of enhancing team performance and customer satisfaction at National Australia Bank Ltd through exceptional multitasking abilities and adaptability. Excelled in data entry accuracy and fostering professional relationships, significantly contributing to operational efficiency and risk management. Demonstrates a strong blend of Microsoft Office proficiency and excellent interpersonal skills.
Overview
42
42
years of professional experience
Work History
Team Member
National Australia Bank Ltd
Melbourne, VIC
2006.06 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provide Support to the Unit in the delivery of the Unit activities, with the overall objective of support and control of risk within the Unit/Group.
- To support the Unit by attending to a range of administrative activities to ensure that Manager's/Team Leaders are facilitated in the provision of an efficient and high quality service to internal and external customers.
- Allocating workload within the area of operation effectively, accurately and within the time scale and standards set out in service level agreements, service standards and performance targets, utilising basic systems/equipment as required to provide internal and external customers with a high quality service.
- To maintain awareness and comply with all aspects of policy, procedure and statutory requirement in order to maximise efficiency and minimise risk to the Group and its employees.
- To identify opportunities for productivity improvements to systems and procedures, and to improve personal performance/contribution.
Team Member
National Australia Bank Ltd
Melbourne, VIC
2002.07 - 2006.05
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensure Inward cash letters/Collections are numbered and established.
- Payment of cash letters/cheques collections as per instructions of the Remitting Banks in a timely manner.
- Dishonoring of unpaid items, and recording stop payments of drafts to Remitting bank.
- Processing of Inward Telegraphic transfer, opening and closing of currency accounts, advising personal Bankers/Business Bankers of procedures for opening and closing accounts.
- Balancing of currency accounts for different states, and manual telegraphic transfers for various branches and customers to effect payment in a timely manner.
- Respond to customer/branches telephone enquiries and process return of funds if unable to effect payment.
Administrative Assistant
Investment Trust (MLC) Contracted by Adecco
Melbourne, VIC
2000.10 - 2002.07
- Provide excellence in public relations and customer service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Monitor and register all incoming mails, new business applications and maintaining integrity of the same.
- General administrative duties such as filing, faxing, photocopying and emails.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Support Officer
Department of Human Services and Victoria Police
Melbourne, VIC
2000.06 - 2000.09
- Streamlined data entry processes, resulting in more accurate record-keeping and easier access to information.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Preparing reports for the Manager ensuring confidentiality, accuracy and professionalism.
- Greet and seat clients offering beverages to ensure their comfort.
- Handling all incoming mail and making appointments to suit client requirements.
Stenographer
Ally International Travel Service
Mumbai India
1983.01 - 1986.01
- Maintained confidentiality of sensitive information in accordance with company policies and legal requirements.
- Booking and confirming Airline tickets for personal and Corporate clients.
- Liaising with different airlines and making sure all customer travel requirements are met.
- Resolved customer problems and complaints.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
High School Diploma -
Little Flower of Jesus High School
Mumbai India 2001.04 -
High School Diploma -
Siddharth Secondary College of Arts & Science
Mumbai India 2001.04 -
Secretarial Studies And Office Administration
J J College of Commerce
Mumbai IndiaReceptionist/Typing Course
The Suzan Johnston Organisation Australia Pty Ltd
Melbourne, VICSkills
Microsoft office
Attention to Detail
Multitasking Abilities
Adaptability and Flexibility
Time management abilities
Customer Service
Excellent interpersonal, verbal, and written communication skills.
Accuracy & Efficiency
Data Entry
Conscientious and Confident in own abilities
Timeline
Team Member
National Australia Bank Ltd
2006.06 - Current
Team Member
National Australia Bank Ltd
2002.07 - 2006.05
High School Diploma -
Little Flower of Jesus High School
2001.04 -
High School Diploma -
Siddharth Secondary College of Arts & Science
2001.04 -
Administrative Assistant
Investment Trust (MLC) Contracted by Adecco
2000.10 - 2002.07
Administrative Support Officer
Department of Human Services and Victoria Police
2000.06 - 2000.09
Stenographer
Ally International Travel Service
1983.01 - 1986.01
Secretarial Studies And Office Administration
J J College of Commerce
Receptionist/Typing Course
The Suzan Johnston Organisation Australia Pty Ltd
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