Sandra Du
Sydney,NSW
Summary
The key priorities in my career plan are to excel in standards of work performance and professionalism. Through the many years of being an employee and a successful student, I have learnt that consistency, discipline and adversity are all essential elements when in a team working environment. I believe it is also important to be put outside of your comfort zone to allow growth as an individual, making use of my energetic presence and goal-focused approach to contribute to the workplace.
I aspire to build a long-term career, whilst enhancing my educational and professional skills within your industry and adding value to your organisation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Consultant, Blue Zebra Insurance
Megan Peacock
Sydney, Nsw
06.2024 - Current
- Reviewing claim information and accurately interpreting the policy to determine claim eligibility within delegated authority.
- Maintained detailed records of all claim activities, including payments made and dispute resolutions.
- Being attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps, and contributing to process improvement opportunities.
- Providing our customers with empathy, certainty, guidance, support, and final resolution of claim situations and inquiries, while always doing so with excellent customer service.
PM Gaming Supervisor , Macquarie Hotel
Kristine La
Liverpool , Nsw
11.2023 - Current
- Monitor and enforce RSA, RCG, and Compliance obligations, including the newly introduced Responsible Gambling Officer requirement.
- Be responsible for the overall day-to-day operations throughout the Club.
- Be responsible for providing first aid to team members and customers.
- Ensure we are maintaining a high level of employee and customer engagement.
Claims Executive, Honan Insurance
Shelley Thompson
Barangaroo , NSW
02.2022 - Current
- Build and develop strong relationships, and a reputation for adding value, by proactively addressing any concerns or requests with professionalism and efficiency.
- Ensure all strata management documentation and records, including client contact notes, building details, and supplier information, are stored securely and in a timely manner.
- Follow up on open issues to ensure they are resolved in a timely manner, maintaining communication with the client and any other stakeholders until the matter is closed.
- Provide guidance and support to clients around the range of strata insurance products we offer.
Business Development Executive, Menulog
Krishna Brahmbhatt
Barangaroo, NSW
04.2021 - 02.2022
- Maintained a professional relationship with all key stakeholders, whilst ensuring their needs are met to their level of standard
- Utilised excellent leadership and organisational skills to achieve goals
- Consistently exhibited loyalty and passion for success
- Worked with the confidence and enthusiasm to overcome challenges and aim for excellence
Business Support, MSS Financial Solutions
Mrs Antonito
Parramatta, NSW
10.2016 - 02.2022
- Administrative support, which requires high level of attention to detail
- Organised and prioritised work to complete tasks in a timely, efficient manner
- Responsibility for coordinating meetings and conducting audits on other employees
Guest Services Attendee, the Star City
Aofia Henry
Pyrmont, NSW
12.2017 - 04.2021
- Provided extensive customer service in a fast paced environment whilst maintaining strong team player skills
- Exceeded customer satisfaction by finding creative solutions to problems
- Served as an all rounder employee, ensuring I remained friendly, and managed time effectively
- Handled customer complaints and concerns promptly and in an effective manner
Retail Assistant, Sunshine One Fruit Market
Tina Le
Fairfield , NSW
01.2015 - 01.2019
- All-rounder team member to assist in a fast paced environment.
- Worked well independently and on a team to complete all tasks.
- Served as a friendly, hardworking, and punctual employee.
- Maintained a positive attitude despite any hurdles.
- Consistently exhibited loyalty and passion for success.
- Continually excelled both individually, and also as a team player.
Crew Member, Pizza Design Co
Jacci Tsostoras
Parramatta, NSW
09.2016 - 12.2017
- Provided extensive customer service in a fast paced environment whilst maintaining strong team player skills
- All round team member to assist in fast paced environment, and accepting managerial duties when required.
Education
Redeemer Baptist School
Parramatta Skills
- Exceptional Customer Service
- Effective Time Management
- Ability to Multitask
- Willingness to Learn
- Positive Attitude
- Computer Skills
Certification
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID011 Provide First Aid
- CHC156300 Responsible Service of Alcohol
- SITHGAM001 Responsible Conduct of Gambling
- CHC207527 Advanced Responsible Conduct of Gaming
- Certificate I in Business, Hills Regional Centre
- Certificate II in Business, Hills Regional Centre
- Certificate I in Information, Digital Media and Technology, Hills Regional Centre
Timeline
Claims Consultant, Blue Zebra Insurance
Megan Peacock
06.2024 - Current
PM Gaming Supervisor , Macquarie Hotel
Kristine La
11.2023 - Current
Claims Executive, Honan Insurance
Shelley Thompson
02.2022 - Current
Business Development Executive, Menulog
Krishna Brahmbhatt
04.2021 - 02.2022
Guest Services Attendee, the Star City
Aofia Henry
12.2017 - 04.2021
Business Support, MSS Financial Solutions
Mrs Antonito
10.2016 - 02.2022
Crew Member, Pizza Design Co
Jacci Tsostoras
09.2016 - 12.2017
Retail Assistant, Sunshine One Fruit Market
Tina Le
01.2015 - 01.2019
Redeemer Baptist School
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