Summary
Overview
Work History
Education
Skills
State
Zip
Driver License
Education Qualification
Street
Personal Qualities
References
Hobbies and Interests
Affiliations
Accomplishments
Certification
Languages
City
References
Timeline
Generic

Sandra Elliot

Aitkenvale ,Queensland

Summary

I seek a role where I can embrace my current knowledge, skillset and previous experience and offer opportunities for future growth with the organization. I possess many years' experience in customer service, work with in the community and keen to gain more experience and knowledge. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Mature Support Worker offering 10+ years background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Worker

Connecting communities
Townsville , Qld
07.2022 - Current
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients to access education, training or employment opportunities.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Personal Support Worker

Corecare Community Service
Townsville, Queensland
04.2021 - 12.2021
  • All aspects of Personal Cares given to client, Care and compassion, Palliative care, Medication administration, Peg feeds

Disability Support Worker

New ways Agencies
Townsville, Queensland
01.2018 - 01.2020
  • Supporting clients with physical and mental disabilities and challenging behaviours, Continents support Medication supervision Personal Hygiene Assistance, Assisting clients to reach goals to gain independentsProvide community access

Administration Assistant/Cleaner

North Townsville Community Hub (Deeragun)
Townsville, Queensland
04.2017 - 07.2018
  • Reception duties, as well as using Microsoft Word, Excel and Outlook., Data entry, filing, photocopying, banking case work and food relief, Organising food relief for clients, housing referrals for homeless elderly care, Money management, Assisting in all aspects of running the organization

Customer Service

Sunshine Kebabs (Willows)
Townsville, Queensland
01.2012 - 01.2014
  • Cash handling, register operations, Preparing and handling food as well as maintaining a clean and sanitary environment.

Part Time Educator/Cleaner

Carcoola Day Care (Mount Louisa)
Townsville, Queensland
01.2010 - 01.2012
  • Responsible for all aspects of providing care for young children, Preparing meals for children's lunch, General cleaning duties - cleaning baby area, cleaning of cots, floors and bathroom area., Cleaning all areas of day care - toilets, kitchen, and external area including staff office.

Cleaning

NQ Community Services Inc (After School Care Hours - Annandale)
Townsville, Queensland
01.2018
  • Sweeping, mopping, vacuuming, dusting, cleaning desks, removing rubbish, Window cleaning and external cleaning of areas, Cleaning kitchens and reporting if require more supplies, Worked unsupervised and adhered to WH&S

Education

Some College (No Degree) - High School

Campbell High School
Canberra, ACT

Skills

  • Administration
  • Customer service
  • Stock and inventory
  • Cash handling
  • People and goal oriented
  • Positive and responsible individual
  • Compassionate
  • Think outside the box
  • Medication And Appointment Reminders
  • Documentation Management
  • Flexible Schedule
  • Client Engagement
  • Patient Care And Companionship
  • Compassionate Client Care
  • Daily Living Activities Assistance
  • Personal Hygiene
  • Client Service
  • Behavior Improvements
  • Medication Administration

State

North Shore

Zip

Queensland, 4818

Driver License

C Class Drivers License

Education Qualification

  • 2021 fully covid 19 vaccination
  • Current flu vaccine
  • Medication assist cert
  • Infection control cert (Covid-19)
  • NDIS worker screening card
  • First Aid Certificate, CPR
  • Certificate 4 disability
  • Certificate III in Community Services
  • Certificate of Participation Completing Modules Emergency Relief Workforce Development Program
  • Food Handlers Certificate (Current)
  • Blue Card Working with Children (Current)
  • Yellow card(Current)
  • Police Check (Current)

Street

69 Iona Avenue

Personal Qualities

  • Good team player
  • Good communicator
  • Flexible and easy going
  • Pick up new ideas and tasks easily
  • Excellent work ethic and committed to work
  • Honest and trustworthy

References

  • Therese Vella, DSW Co Worker, 0487469809, therese.Vella@westnet.com.au
  • Lola Olaniyan, Corecare supervisor,0466047202
  • Yvett Derrington 045182998
  • Kristina Ryan, Ozcare, 0418980884
  • Colleen McConnell, Co-worker. RGB, 0429367198
  • Natasha Cribb, Character reference, 0481125483

Hobbies and Interests

  • Reading
  • Computers
  • Spending time with family

Affiliations

  • I have an interest in gardening and family connections

Accomplishments

  • I have nine children and have studied a lot of courses to gain more knowledge
  • I have an interest in working with children and tend to think outside the box

Certification

  • full comprehensive car insurance
  • class c license

Languages

English
Elementary

City

aitkenvale

References

References available upon request.

Timeline

Support Worker

Connecting communities
07.2022 - Current

Personal Support Worker

Corecare Community Service
04.2021 - 12.2021

Disability Support Worker

New ways Agencies
01.2018 - 01.2020

Cleaning

NQ Community Services Inc (After School Care Hours - Annandale)
01.2018

Administration Assistant/Cleaner

North Townsville Community Hub (Deeragun)
04.2017 - 07.2018

Customer Service

Sunshine Kebabs (Willows)
01.2012 - 01.2014

Part Time Educator/Cleaner

Carcoola Day Care (Mount Louisa)
01.2010 - 01.2012

Some College (No Degree) - High School

Campbell High School

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Sandra Elliot