Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sandra finn

Deception Bay

Summary

Dedicated professional with extensive experience in customer service and cleaning at Lasil. Proven ability to enhance client satisfaction through effective communication and personalized support. Skilled in cleaning and sanitizing, while fostering strong relationships with clients. Committed to maintaining health and safety standards, ensuring a welcoming environment for all.

Overview

37
37
years of professional experience

Work History

Cleaner/caretaker

Lasil
01.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
    • Would>would listen to the clients needs and address where I could ,with reassurance and patience towards them, Lovei>love having a chat as I see them in the foyers or garden.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Surpport Worker

Varied
03.2022 - 12.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted in guiding them to make choices regarding there options in insurances for registrations,home contents,house .
  • would listen to everything they had to say with respect and loved to have a good chat with them.
  • would reassure them with questions they had and helped them understand by being patient with them,no matter how long it took them to understand.

Uniform Sales Representative

Deception Bay North State School
04.2017 - 01.2019
  • Exceeded sales targets by implementing effective sales strategies and utilizing strong product knowledge.
  • Provided constructive feedback to management regarding product improvements based on customer needs and preferences.
  • Organized and maintained accurate records of sales data, client information, and inventory levels.
  • Streamlined order processing procedures for faster turnaround times and increased customer satisfaction.

Customer Service Officer

Ymca
03.2006 - 10.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Tours of our centre .
  • helped with clients need ,working out what area was best suited for them,by listening and interacting with them.
  • Taking clients phone calls and resolving there enquires where possible.


Retail Worker

Bilo and Coles
04.1988 - 10.2005
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Education

High School Diploma -

Forster High School
Forster, NSW

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Daily living assistance
  • Confidentiality and privacy
  • Emotional support
  • Assisting clients with options for Registrations, insurances including, house and contents,Travel and Private health
  • Assisting and guidance in understanding there day to day living,This included listening to there needs and interests,

Interests

  • I participate in a variety of outdoor recreational activities
  • Video Gaming
  • Virtual Reality
  • Documenting and sharing travel experiences
  • Music
  • Strategy Games
  • Reading

Timeline

Cleaner/caretaker

Lasil
01.2023 - Current

Surpport Worker

Varied
03.2022 - 12.2023

Uniform Sales Representative

Deception Bay North State School
04.2017 - 01.2019

Customer Service Officer

Ymca
03.2006 - 10.2013

Retail Worker

Bilo and Coles
04.1988 - 10.2005

High School Diploma -

Forster High School

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