Sandra Gardner
Batehaven,NSW
Overview
33
33
years of professional experience
Work History
Service Parts and Warranty Advisor
Clyde Auto Centre
Batemans Bay, NSW
05.2015 - Current
- Developed strong relationships with regular customers through exceptional service leading increased loyalty towards the brand.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analyzed sales trends to forecast demand and optimize stock levels accordingly.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Managed inventory levels to ensure timely availability of parts and supplies.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked and managed stock of parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Greeted customers at counter and provided excellent customer service.
- Kept accurate records to document customer service actions and discussions.
Senior Finance Officer - Accounts Receivable
Campbell Page Limited
11.2014 - 05.2015
- Duties Include:
- Bank Reconciliations
- Invoicing
- Green Army Payroll
- Banking
- Labour Hire Invoicing, Mogo Preschool Invoicing
- Receipt of all Payments
- Use of Microsoft Office (Outlook, Excel and Word), Acepac and MYOB.
Assistant in Nursing Casual
Living Care (The Glen)
02.2014 - 11.2014
- Duties include:
- Meeting the daily needs of the elderly and people with disabilities in a residential care facility.
Waitressing Casual
Gold Po Loy Restaurant
02.2014 - 09.2014
- Duties Include:
- Taking customer orders, and providing a friendly, fast and efficient service.
- Clearing and cleaning tables, other duties where required.
Meeting team Member - Casual
Weight Watchers
01.2006 - 01.2014
- Duties include:
- Providing polite and courteous customer service in all situations.
- Dealing with customer enquiries including sales, and providing general information.
- Handling peoples private information with discretion.
- Manual Data entry and maintenance of customer records in accordance with confidentiality policy.
- Balancing meeting takings.
- Following OH&S policies.
Office Administration
Douglas Box Pty Ltd
01.2002 - 01.2014
- Duties include:
- Providing efficient and accurate customer service for all customer enquiries.
- Processing accounts payable and receivable.
- Issuing invoices and statements.
- Chasing any overdue / outstanding accounts.
- Processing Payroll, making sure all leave details are up to date.
- Acting in the role of Office Manager when required.
- Conflict resolution of issues which may arise between customers and the business.
- Providing quotes as requested.
- Processing orders received by phone, fax and email.
- Providing high quality customer service, including incoming telephone calls and email requests.
- Use of Microsoft Office (Outlook, Excel and Word), Quickbooks.
- Data entry and maintenance of customer records.
- Maintaining Safety Operating Procedures for equipment.
- Maintaining documentation for OH&S policies.
- Organising PPE and OH&S requirements (toolbox talks).
- Providing assistance to management and supervisors in following OH&S policies.
- Liaising with business Accountant as required.
- Maintaining export documentation for AQIS accreditation, including policies and procedures for tracking of all export products.
Assistant Office Manager - Casual
D-Badger Constructions
01.2000 - 01.2001
- Duties include:
- Assistance with customer enquiries.
- Answering telephone calls.
- Bookkeeping using MYOB.
- Working unsupervised, onsite and from home.
- Payroll
- Banking
- Accounts Receivable.
Home Duties
Stay at Home Mum
01.1994 - 01.2000
Assistant in Nursing- Casual
Grosvenor Nursing Home
01.1993 - 01.1994
- Duties include:
- All aspects of caring for the aged.
- Feeding and showering residents
- Kitchen and Laundry duties when required.
Education
Aged Care Cert 3 - undefined
Apply First Aid, Surf Life Saving - undefined
01.2013
Certificate in Business Administration Traineeship - Vocational Training
01.2007
Higher School Certificate - undefined
Springwood High School
01.1992
Skills
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Trustworthy, responsible, enthusiastic and willing to learn new things
- Good sense of humour and excellent interpersonal skills
- Capable of working as part of a team and individually
References
Sarah Holland - Clyde Auto admin manager - 0427289994
Scott Rigby - Clyde Auto workshop foreman - 0427584857
Gianina Stuart - Personal reference- 0406171430
Timeline
Service Parts and Warranty Advisor
Clyde Auto Centre
05.2015 - Current
Senior Finance Officer - Accounts Receivable
Campbell Page Limited
11.2014 - 05.2015
Assistant in Nursing Casual
Living Care (The Glen)
02.2014 - 11.2014
Waitressing Casual
Gold Po Loy Restaurant
02.2014 - 09.2014
Meeting team Member - Casual
Weight Watchers
01.2006 - 01.2014
Office Administration
Douglas Box Pty Ltd
01.2002 - 01.2014
Assistant Office Manager - Casual
D-Badger Constructions
01.2000 - 01.2001
Home Duties
Stay at Home Mum
01.1994 - 01.2000
Assistant in Nursing- Casual
Grosvenor Nursing Home
01.1993 - 01.1994
Aged Care Cert 3 - undefined
Apply First Aid, Surf Life Saving - undefined
Certificate in Business Administration Traineeship - Vocational Training
Higher School Certificate - undefined
Springwood High School