Sandra Gill

Accounts Receivable Officer

Multicap

Eight Mile Plains, QLD

11.2022 - Current

Entered Bank Deposits on 3 Bank Statements Multicap - Monte Lupo and Fundraising into Tech 1 system and ensure accuracy of cash postings against Debtor Accounts and Invoices for Rent charges, Supports and Personal spending charges.
Ensure debtor accounts on my allocated approx 215 customer Aged Debtor Ledger were paid within the agreed upon terms of 14 Days, by phone or email to reduce outstanding debt. I mainly look after Public Trust accounts and Family accounts.
Communicated effectively with internal departments including Accountants, Accounts Payable, Support Coordinators and Service Managers phone and Team Meetings and emails regarding customer inquiries, disputes or billing errors on invoices promptly and professionally.
Processed refunds and credits to customers in a timely manner.
Prepared monthly statements for Business customer accounts to ensure timely payment of outstanding balances.
Answered incoming calls from customers wanting to pay bills via Credit Card and any calls that come to the overflow phones in Accounts Receivable Department and transfer to correct officer.
Reviewed accounts with credit balances to determine accuracy of refunds and put forward for approval and processing and key into Tech 1 once debited from account.
Negotiated payment arrangements with any delinquent accounts while adhering to established guidelines.
Maintained accurate records of all accounts receivable transactions and kept up to date Notes of current collection action being taken for each customer.
Monitor customer accounts for delinquencies or any irregularities in payments.

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