Sandra Grljusich
East Fremantle,WA
Summary
Organized and dedicated service professional with proven track record of providing exceptional customer service in fast-paced environments in the medical, retail and hospitality industries. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Skin Specialist
Mecca Brands
08.2022 - Current
- Expertise in store for all things skincare; helping customers to find the best products for their needs and ensuring they leave the store satisfied with service and products.
- Conduct skin services for customers including skin consultations and relaxing facials
- Work alongside team to deliver an exceptional customer experience throughout the store
- Achieving KPI's and Targets set for store.
- Educating and upskilling my knowledge in all Mecca products with online training.
Sales Consultant
Freedom Furniture
06.2022 - 08.2022
- Maximise sales by utilising effective selling skills and tools and to provide exceptional customer experience by delivery of superior service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Processing sales and quotations in accordance with company policies and procedures.
- Ensure accurate, efficient and secure use of the cash registers.
- Achieve ATV key performance indicator as set by manager
- Competent at closing sales.
- Investigate and resolve customer complaints.
- Ensure high standards of safety compliance.
Medical/Hospital Receptionist
GI Clinic
04.2022 - 06.2022
- Data entry of new patient information and updating existing patient files.
- Greeting and checking in of patients, including screening for COVID-19 symptoms.
- Answering telephone calls and dealing with enquiries
- Entry and actioning of incoming referrals
- Booking patient appointments
- Administrative support to medical staff
- Issuing accounts and receipts/ banking
- Medical typing
- Hospital/Medical billing including Medicare online and outpatient billing
- Windows, Words, Eclipse Enable Software.
- Providing exceptional customer service at all times under pressure/
Receptionist/Events Assistant
Perth Racing
09.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeting visitors to office and security check in
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responding to telephone, in-person and emailed enquiries for restaurant and function enquiries
- Opening and distributing mail and parcels and postage
- Cashiering Record keeping of lost property
- Selling hospitality packages to clients small and large groups for restaurant, corporate boxes, marquees and private functions.
- Entering restaurant and function charges into event and account management systems
- Scanning tickets on race days for function areas.
- Advising COVID-19 protocol for the company to staff, members and public.
- Resolved customer problems and complaints.
Medical Receptionist
Canning Medical Centre
04.2020 - 09.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Greeting patients upon arrival and registering new patients.
- Booking and confirming patient appointments.
- Managing patient records and referrals, keeping up to date accurate files.
- Patient billing and daily reconciliation.
- Scanning and distribution of documentation and incoming mail. Proofing and distribution of correspondence and reports.
- Handling patient queries and requests by phone and email.
- Office opening/closing responsibilities.
- Good relationships with practice team and patients.
Customer Service/ Events Coordinator
Bluepin Holding Pty Ltd
01.2010 - 03.2020
- Monitoring customer accounts receivable to payment terms - debt collection
- Allocation of payments accurately
- Bank reconciliation
- Creating and maintaining customer accounts
- Payment of accounts payable to terms
- Processing BAS statements
- Plan, and manage events to corporate and public sector
- Coordinating staff for events
- Multitask in a fast paced environment to work to deadlines
- Communicate effectively with diverse personalities via phone, email or in person
- Delivering high end customer service at all times
- Time management to ensure customers have no complaints and repeat business
- Internal sales and processing invoices accurately to restaurants/wholesalers and public
- Ordering of stock from supplier and coordinating with transport company delivery schedule
- Delivering and packaging orders
State Credit and Services Manager
ICI Australia Operations Pty Ltd
01.1998 - 12.2010
- Training & managing credit & services team of 8.
- Back up staff in fleet management, reception, accounts payable and accounts receivable.
- Negotiating with clients and suppliers on credit and payment terms.
- Liaising with sales team on new & existing clients to project monthly sales to review credit limits.
- Monitoring credit accounts to agreed credit terms. Achieving 30 days terms for debtors and 60 days terms for creditors with minimal bad debt.
- Implementation of SAP system & office training of all office to streamline finances and sales processes.
- Ensuring occupational, health and safety practices adhered to at all times with staff training.
- Security clearance procedures for all visitors and visiting staff members from other states.
- Ordering of stationery and office and kitchen supplies for staff of 45.
- Maintenance of office cleaning (computers, windows, carpets, air-conditioning, gardening, general repairs)
- Insurance claims for building and company vehicles. Vehicle registrations and licensing and car hiring for staff.
- Organise couriers for collection for sales and credit teams.
- Reporting directing to WA State Manager and National Credit Manager on debtors to agreed credit limit/credit terms (risk management)
Education
Bachelor of Arts - Drama
Murdoch University
Perth, WA11.1995
Certificate III in Business -
Australian Institute of Management
Perth01.1999
Certificate III in Business (Medical Admin) -
MediTrain
Perth03.2020
Master Trainer IV -
Australian Institute of Fitness
Perth11.2021
Skills
- SAP
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Pracsoft Software
- Seven Rooms
- MYOB Accounting Software
- Excellent Customer Relations/Service
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Task Prioritization
- Active Listening
Timeline
Skin Specialist
Mecca Brands
08.2022 - Current
Sales Consultant
Freedom Furniture
06.2022 - 08.2022
Medical/Hospital Receptionist
GI Clinic
04.2022 - 06.2022
Receptionist/Events Assistant
Perth Racing
09.2021 - 04.2022
Medical Receptionist
Canning Medical Centre
04.2020 - 09.2020
Customer Service/ Events Coordinator
Bluepin Holding Pty Ltd
01.2010 - 03.2020
State Credit and Services Manager
ICI Australia Operations Pty Ltd
01.1998 - 12.2010
Bachelor of Arts - Drama
Murdoch University
Certificate III in Business -
Australian Institute of Management
Certificate III in Business (Medical Admin) -
MediTrain
Master Trainer IV -
Australian Institute of Fitness
Similar Profiles
Natasha SinghNatasha Singh
Team Leader (Secondment) at Mecca Brands – Luxury Beauty BrandsTeam Leader (Secondment) at Mecca Brands – Luxury Beauty Brands
Rechelle SalehRechelle Saleh
2IC Manager, Zone Manager, Skin Specialist at Mecca Brands2IC Manager, Zone Manager, Skin Specialist at Mecca Brands
Zaylee BrownZaylee Brown
Zone Manger at MECCA BrandsZone Manger at MECCA Brands
Esther ParfittEsther Parfitt
Senior Skin Specialist at Mecca BrandsSenior Skin Specialist at Mecca Brands
BROOKE ROBINSONBROOKE ROBINSON
Customer Service Assistant at MBL Food and PackagingCustomer Service Assistant at MBL Food and Packaging