Sandra Hemmert
Stanmore,NSW
Summary
Enthusiastic Paramedic eager to contribute to team success with hard work, attention to detail and excellent organisation and communication skills in liaising with both internal and external stake holders. Clear understanding of Paramedicine, patient care and the management structure from experience and through sound knowledge of Policy Directives and Operating Procedures. Motivated to learn, grow and excel in all directorates across the organisation in a collaborative approach. Adherence to NSW Health Code of Conduct and CORE values. Facilitating staff privacy, welfare and compliance to promote best outcome across the business to enhance continued patient, family and community support.
Overview
23
23
years of professional experience
Work History
Acting Assessments Officer – Professional Conduct and Integrity
NSW Ambulance
Rozelle, NSW
03.2021 - Current
- Compliant with current legal regulation in records management by creating systems files on Resolve and Content Manager / Corporate Records.
- Conducted Employment History utilising multiple platforms.
- Liaised with internal and external stake holders. throughout the misconduct assessment process.
- Awareness of and complied with all relevant KPI's.
- Progressed Mandatory Reporting to Paramedicine Council, AHPRA and other external agencies.
- Created Briefing Notes and correspondence aimed at all levels of management including Executive Directors.
- Ensured a high-level attention to detail and analysis during the assessment process and progressed recommendations without bias and with impartiality.
- Ensured assessments are undertaken with a strong commitment to providing independence, fairness, accountability, and reasonableness while maintaining respect for privacy.
- Provided accurate advice and support to all staff across the organisation in a respectful and timely manner.
- Escalated complex matters and areas of concern appropriately and early.
- Updated and created Policy Directives and Operating Procedures including Senior Leadership Team (SLT) presentations.
- Created and updated ongoing data base, spreadsheets & graphs for department Executive Leadership Team (ELT) reports.
- Tracked matters that have been submitted and issued to relevant parties once approved for actioning.
- Scheduled and attended regular meetings to progress matters I have carriage of, including Allegation Review Group (ARG) outcomes and meeting minutes to accurately reflect discussions and outcomes.
- Fulfilled ongoing professional education and training in both Operational and Corporate roles.
- Trained and supported new staff into the department including on boarding requirements.
- Conducted employee Service Check Register (SCR) reviews.
- Assisted Managers and Director with ongoing projects including the update and reporting of the Fraud & Corruption Control Plan.
- Ensured all business units understood and fulfilled the requirements of their risk assessment and register.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Acting Manager Misconduct Complaints Assessments (HGD)
NSW Ambulance
Rozelle, NSW
03.2023 - 05.2024
- Higher Grade Duties (HGD) – managed a team of four assessment staff members.
- Conducted triage assessments on all complaints received and allocated each new matter to an appropriate team member.
- Answered and responded to all advice line calls and requests in a timely and professional manner.
- Planned, progressed and monitored initial reviews and assessments into serious misconduct and provided advice on complex conduct matters being dealt with locally.
- Reviewed and approved ARG meeting minutes, briefing notes, HCCC reviews, outcome correspondence letters and mandatory reports to external organisations including on behalf of the Chief Executive.
- Maintained overview of advice and outcomes to be in line with NSW Ambulance Policy Directives and Operating Procedures.
- Provided direction and ongoing training to team members.
- Ensured the latest updates to templates and regulations are utilised.
- Provided up to date advice and support to all directorates within the organisation including operational sector management staff.
- Conducted learning presentations on NSW Health Code of Conduct and how/when to progress complaints or concerns to new staff along with updating current managers on changes to procedures for managing misconduct.
- Complied with team KPI's and collated data for end of month reporting to the ELT.
- Participated and contribute to reviews and progressed assessment outcome and future organisational improvements.
- Identified issues that may hinder completion of tasks and find appropriate solutions.
- Reported and manage apparent conflicts of interest within the team.
- Supported a culture of diversity and inclusion, integrity and professionalism.
- Maximised performance by establishing priorities, monitored daily activities and mentored team performance providing constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
Respirator Fit Testing Liaison
NSW Ambulance
South West Sydney, NSW
03.2021 - 06.2021
- Addressed staff in a friendly, efficient manner following outlined steps of the program.
- Created project plans and disseminated to team to ensure projects are reported and completed on time.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Actively listened to staff, handled concerns quickly and escalated potential issues to supervisor.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Exceeded goals through effective task prioritisation and outstanding work ethic.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Collaborated closely with department heads to identify opportunities for process and policy improvement due to the nature of the pandemic in support of front line operational staff.
COVID State IMT – Lead Intelligence
NSW Ambulance
Sydney, NSW
02.2021 - 03.2021
- Used industry software and tools to create documents and other communications to Executives and stake holders both internal and external.
- Completed Executive Briefs and SITREPS to ensure compliance with relevant Ambulance and evolving COVID-19 restrictions and regulations.
- Used coordination and planning skills to achieve results according to daily schedule.
- Maintained energy and enthusiasm with in the team in the fast-paced environment.
- Worked closely with the IMT Controller to maintain optimum levels of communication to effectively and efficiently complete Lead Intelligence role.
- Used critical thinking to break down problems, evaluate solutions and make decisions independently.
- Identified issues, analyse information and provided solutions to problems.
Hospital Relations Manager
NSW Ambulance
South West Sydney, NSW
11.2020 - 12.2020
- Resolved conflicts and negotiated mutually beneficial agreements between Hospital and Ambulance staff.
- Used various industry software to communicate and report daily events and statistics.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to all staff, managers and hospital liaisons and handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere independently with minimal training.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Paramedic – P1
NSW Ambulance
Camden, NSW
06.2001 - 08.2020
- Performed all aspects of the Paramedic role for 19 years with a high degree of professionalism across multiple Sectors with-in the Metropolitan Division.
- Regular familiarisation and update of skills & knowledge with compliance to ongoing mandatory training, Protocols, Pharmacology and Procedures to ensure best practice for patient outcomes are achieved.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Transferred patients safely and securely to medical facilities for continued care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ride alongs.
Paramedic Supervisor
Immediate Assistance Events
Sydney, NSW
08.2019 - 07.2020
- Communicated with internal and external stakeholders to relay patient needs and maintain accuracy.
- Triaged patients by communicating with medics, stadium/event staff and security to identify the appropriate medical facility for transport.
- Administered treatment for best patient outcome while awaiting organised transport to definitive care.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions in the fast paced public and media environment.
- Used PHCR to accurately document services provided to reduce liability and improve patient care.
- Dispatched crews as required when requested by stadium control or sight supervisor of event.
- Maintained roster and staff welfare/support during organised events.
- Conducted debrief sessions with staff at the end of major events.
- Supported, trained and assessed new staff and students.
Acting Station Officer and Sector Office Support
NSW Ambulance
Camden, NSW
08.2019 - 07.2020
- Demonstrated respect, friendliness and willingness to help the station and broader Sector staff.
- Handled day-to-day running of Camden Station ensuring high levels of productivity and maintaining stock levels and equipment/vehicle readiness.
- Completed RMAT, EMR, vehicle and equipment audits
- Continued staff welfare checks and communication with assistance in reporting of IIMS+ notifications of incidents to station staff and direct managers.
- Completed station rosters in a timely manner per Deployment Occupiers list and staffing personal requests.
- Mentored, trained and completed reporting for Paramedic trainee and University ride along staff.
- Fulfilled uniform ordering, and dissemination of local notifications to all staff.
- Implemented a new procedure for Awards and Honours received at Sector office to allow for documentation and dissemination in a timely manner.
- Successfully created and fulfilled the project role of 2020 People Matter Employee Survey Ambassador for South West Sydney Sector where the greatest number of surveys were completed to assist with organisational changes.
- Updated detailed Driver's License reports, staff mandatory training/My Health Learning, Fluvax and CSN compliance for all staff across the Sector.
- Continued support, communication and education to all staff of their Myshift account, WWCC and APRAH Registration renewal process for ease of Sector reporting and compliance.
Education
Diploma Paramedical Science -
Charles Sturt University, Bathurst, NSW
Bathurst, NSW01.2004
Certificate IV Enrolled Nurse -
Meadowbank TAFE
Meadowbank, NSW03.1999
High School Certificate -
Chevalier College
Bowral11.1994
Certificate IV - Workplace Training And Assessment
Forsythes Training
Training Online And On Location In Newcastle11.2024
Skills
Creation and maintenance of reporting through various programs using Word, Adobe Pro, Excel, Teams, email and eMR
Use of industry programs: Resolve, inReach, Content Manager, CADLINK, Status board, Myshift, Stafflink, IIMs, Health share, Health Roster & Sharepoint
Policy Directive and Operating Procedure review, editing & updating including presenting to the Senior Leadership Team (SLT) for approvals
Creating and progressing Briefing Notes to various Executive staff members and drafting letters on concern
Ability to step into Higher Grade Duties roles when required
Complete Manager and Director initiated projects within the team at short notice
Paramedic liaison and colleague support/welfare
Ability to train other staff effectively in both current and previous roles
Compliant with occupation workplace health and safety standards
Strong conflict resolution and negotiation skills
Industry courses & registrations
- NSW Ambulance Forward Commanders Course.
- Management Development Program, Capable Leader
- People Management Skills Program
- HealthRoster – User & Creation
- Briefing Note and Ministerial Writing
- Business Writing in Health Care
- Infection Prevention & Control including conducting Rapid Antigen Testing.
- AHPRA Registration.
- WWCC, excellent driving record and Police/Criminal record checks validated.
- My Health Learning up to date.
References
- Natalie Doble, Senior Manager Misconduct Complaint Assessments, State Headquarters, 10 Dawn Fraser Avenue, Sydney Olympic Park. NSW 2127, 02 9320 7313, 0455 319 502, Natalie.Doble@health.nsw.gov.au
- Peter Rowlands, Chief Inspector ASM JP, Central West Zone 1 | Area 5 | Clinical Operations Western Sector, 0408 866 215, Peter.Rowlands@health.nsw.gov.au
Timeline
Acting Manager Misconduct Complaints Assessments (HGD)
NSW Ambulance
03.2023 - 05.2024
Acting Assessments Officer – Professional Conduct and Integrity
NSW Ambulance
03.2021 - Current
Respirator Fit Testing Liaison
NSW Ambulance
03.2021 - 06.2021
COVID State IMT – Lead Intelligence
NSW Ambulance
02.2021 - 03.2021
Hospital Relations Manager
NSW Ambulance
11.2020 - 12.2020
Paramedic Supervisor
Immediate Assistance Events
08.2019 - 07.2020
Acting Station Officer and Sector Office Support
NSW Ambulance
08.2019 - 07.2020
Paramedic – P1
NSW Ambulance
06.2001 - 08.2020
Diploma Paramedical Science -
Charles Sturt University, Bathurst, NSW
Certificate IV Enrolled Nurse -
Meadowbank TAFE
High School Certificate -
Chevalier College
Certificate IV - Workplace Training And Assessment
Forsythes Training