Summary
Overview
Work History
Education
Skills
Placement
Timeline
Generic

Sandra Jepchumba

North cooge

Summary

Compassionate and adaptable Community Services professional with over 2 years of experience supporting children, young people, and families across out-of-home care, disability, and therapeutic settings. Skilled in trauma-informed care, case planning, and stakeholder collaboration, with proven success in both metro and regional FIFO placements. Holds an Advanced Diploma and Diploma in Community Services, NAATI credential, and extensive frontline experience with Key Assets, Lifestyle Solutions, and NDIS providers. Recognised for resilience, cultural awareness, and the ability to build trust and empower young people to achieve positive outcomes. Currently seeking to step into case management roles to apply leadership, coordination, and advocacy skills in delivering high-quality care.

Overview

3
3
years of professional experience

Work History

Therapeutic Carer -casual

Lifestylesolutions
01.2025 - Current
  • Provide therapeutic support to children and young people in out-of-home care, ensuring safety, wellbeing, and stability across multiple placements.
  • Adapt quickly to diverse routines, staff teams, and environments, maintaining consistency and building rapport in new households.
  • Delivered trauma-informed and therapeutic care to children and young people in out-of-home care, ensuring safety, stability, and wellbeing.
    Supported young people from diverse cultural and social backgrounds in regional FIFO placements, adapting quickly to new routines, staff teams, and community settings.
    Accurately recorded daily progress notes, incident reports, and risk assessments in compliance with Department of Communities and organisational standards.
    Assisted with the implementation of care plans and behaviour support strategies under guidance of case managers and allied health professionals.
    Encouraged participation in education, recreation, and community-based activities to build confidence, independence, and positive social connections.
    Collaborated with multidisciplinary teams, including case workers, schools, and health providers, to advocate for and meet the holistic needs of young people.
    De-escalated challenging behaviours using TCI strategies and maintained a safe, structured environment.
    Demonstrated flexibility in responding to emergencies, overnight shifts, and sudden changes in placement needs.
  • Record accurate case notes, incident reports, and daily observations in compliance with organisational and Department of Communities requirements.
  • Liaise with case managers, schools, health professionals, and stakeholders to advocate for young people’s needs.
  • Support implementation of care plans and contribute to planning meetings by providing feedback on progress and risk management.

Youth Worker

Key Assets
05.2024 - Current
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Developed strong relationships with community partners to secure resources and opportunities for the youth served.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
  • Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
  • Implemented comprehensive assessments to identify areas of improvement and tailor intervention plans accordingly.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.

Team Leader

Christian Disability Services
06.2023 - 05.2024
  • Set performance expectations for the team, monitoring progress towards goals
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing
  • • Rostering.• Matching support workers with participants.• Ensuring the smooth day to day running of the houses to include staffsupport, training, monitoring, supervision and reporting.• Completing reports for NDIS reporting on goal progress.• Managing and completing actions requested by participants.• Providing new support workers with orientation, ongoing support andsupervision.• Monitoring supplies, equipment and environment.

Support Worker

Christian Disability Services
12.2022 - 06.2023
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided person-centred support to clients with disabilities, promoting independence and participation in daily living activities.
    Assisted clients with personal care, meal preparation, transport, and community access while maintaining dignity and choice.
    Supported clients to achieve NDIS plan goals, including life skills, social engagement, and community inclusion.
    Implemented behavioural and therapeutic strategies under guidance of allied health professionals.
    Maintained accurate documentation including daily notes, incident reports, and progress updates in line with NDIS compliance requirements.
    Ensured client safety and wellbeing through proactive risk assessment and escalation of concerns.

Education

Advanced Diploma Of Community Services - Community Service

West Australian Institute of Further Studies
Perth, WA
11.2024

Diploma - Community Services

West Australian Institute of Further Studies
Perth, WA
2023

Skills

  • Trauma-Informed and Therapeutic Care
  • Case Planning & Needs Assessment
  • Risk Assessment & Crisis Management
  • Client Advocacy & Interagency Liaison
  • NDIS Quality Standards & Safeguarding
  • Child Protection & Out-of-Home Care Standards
  • Documentation & Compliance Reporting
  • Leadership, Supervision & Staff Training
  • Strong Communication & Relationship Building
  • Flexibility and Adaptability across Placements

Placement

Student Placement – Community Services

West Australia Institute of Further Studies | Dec 2023 – Jan 2024 | 230 Hours

  • Completed supervised placement as part of Diploma of Community Services.
  • Shadowed a Coordinator role, gaining exposure to case management processes and interagency collaboration.
  • Supported administrative tasks including case documentation, intake processes, and risk assessments.
  • Assisted in facilitating client engagement and observed care planning meetings.
  • Developed understanding of compliance frameworks, child protection standards, and referral pathways.

Timeline

Therapeutic Carer -casual

Lifestylesolutions
01.2025 - Current

Youth Worker

Key Assets
05.2024 - Current

Team Leader

Christian Disability Services
06.2023 - 05.2024

Support Worker

Christian Disability Services
12.2022 - 06.2023

Diploma - Community Services

West Australian Institute of Further Studies

Advanced Diploma Of Community Services - Community Service

West Australian Institute of Further Studies

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Sandra Jepchumba