Sandra Le
Melbourne,VIC
Summary
Knowledgeable person with almost five years of experience in deli services and operations. Known for providing great customer service and reliability.
History of building customer loyalty with fast, and friendly service.
Highly focused with eminent work ethic.
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Deli Team Member
Woolworths Supermarket
Chelsea, VIC
11.2017 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Offered product samples to customers, generating additional sales through taste-testing
- Used manual pallet jacks to move stock to shop floor for stocking.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Completed regular cycle counts and inventory audits.
Restaurant Waitress
Hoa Nghiem Vegie Hut
Springvale South, VIC
04.2017 - 11.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilisation and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing dissatisfied ones to appropriate managers.
Team Member
McDonald's
Keysborough, VIC
01.2017 - 04.2017
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Recorded orders by answering customer questions and entering requests in system.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked well with teammates and accepted coaching from management team.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Volunteer
Salvos Stores
Keysborough, VIC
01.2017 - 10.2017
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported staff with clerical work and other office tasks.
- Encouraged donations by supporting community fundraising events and campaigns.
- Provided immediate responses to questions from customers.
- Maintained clean, neat and operational facilities to serve the store.
Education
Property Management
Entry Education
Remote07.2021
Bachelor of Arts - Sociology
Swinburne University of Technology
Melbourne, VIC12.2016
VCE
Kilbreda College
Mentone, VIC11.2015
Skills
- Attentive Service
- Heavy Lifting
- Displays and Showcases
- Product Stocking and Rotation
- Food Packaging and Labelling
- Time Management
- Safe Food Handling
- Stocking and Replenishing
- Cleaning and Sanitising
- Employee Training and Supervision
- Customer Service
- Slicer Operation
Additional Information
Languages: English, Vietnamese, Japanese
Timeline
Deli Team Member
Woolworths Supermarket
11.2017 - Current
Restaurant Waitress
Hoa Nghiem Vegie Hut
04.2017 - 11.2017
Team Member
McDonald's
01.2017 - 04.2017
Volunteer
Salvos Stores
01.2017 - 10.2017
Property Management
Entry Education
Bachelor of Arts - Sociology
Swinburne University of Technology
VCE
Kilbreda College
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