Sandra Le
Melbourne,VIC
Summary
Known for providing great customer service and reliability, of almost 8 years in retail.
Highly focused with eminent work ethic.
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, time management, coordination of details across displays for professional appearance and optimising sales, and problem solving skills.
Overview
7
7
years of professional experience
Work History
Visual Merchandising Supervisor
ZARA
Chadstone, VIC
10.2022 - Current
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Performed daily opening and closing procedures.
- Maintained a clean, organised, and safe work environment at all times.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behaviour.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Created innovative displays that maximised product visibility.
- Inspected displays regularly to identify any issues or areas needing improvement.
- Assisted in the design and layout of showroom floors and windows.
- Analysed sales data to determine which products should be featured in displays.
- Trained staff on visual merchandising standards and practices to ensure store-wide consistency.
- Planned commercial displays to entice and appeal to customers.
Deli Service Team Member
Woolworths Supermarket
Chelsea, VIC
11.2017 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Offered product samples to customers, generating additional sales through taste-testing
- Used manual pallet jacks to move stock to shop floor for stocking.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Completed regular cycle counts and inventory audits.
Waitress
Hoa Nghiem Vegie Hut
Springvale South, VIC
04.2017 - 11.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilisation and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests.
Volunteer
Salvos Stores
Keysborough, VIC
01.2017 - 10.2017
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported staff with clerical work and other office tasks.
- Encouraged donations by supporting community fundraising events and campaigns.
- Provided immediate responses to questions from customers.
- Maintained clean, neat and operational facilities to serve the store.
Team Member
McDonald's
Keysborough, VIC
01.2017 - 04.2017
- Worked front counter, drive-thru and other areas.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Recorded orders by answering customer questions and entering requests in system.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked well with teammates and accepted coaching from management team.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Real Estate - Property Management
Entry Education
07.2021
Bachelor of Arts - Sociology
Monash University
Clayton, VIC12-2018
VCE
Kilbreda College
11.2015
Skills
- Attentive service
- Heavy lifting
- Displays and showcases
- Product stocking and rotation
- Food packaging and labelling
- Time management
- Safe food handling
- Stocking and replenishing
- Cleaning and sanitising
- Employee training and supervision
- Customer service
- Slicer operation
Additional Information
Languages: English, Vietnamese, Japanese, Korean
Timeline
Visual Merchandising Supervisor
ZARA
10.2022 - Current
Deli Service Team Member
Woolworths Supermarket
11.2017 - Current
Waitress
Hoa Nghiem Vegie Hut
04.2017 - 11.2017
Volunteer
Salvos Stores
01.2017 - 10.2017
Team Member
McDonald's
01.2017 - 04.2017
Real Estate - Property Management
Entry Education
Bachelor of Arts - Sociology
Monash University
VCE
Kilbreda College
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