Sandra Lehman
Emerald,QLD
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Finance Trainee
Central Highland Regional Council
03.2024 - Current
- Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Reduced financial discrepancies by conducting thorough monthly reconciliations of bank statements and company records.
- Assisted in the preparation of accurate and timely financial statements, supporting company''s strategic decision-making process.
- Collaborated with cross-functional teams to develop comprehensive budgets, ensuring alignment with organizational objectives.
Retail Manager
Cotton On Group
11.2022 - 02.2024
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Member
Cotton On Australia
11.2021 - 10.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members and Manager to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Used POS system to process sales, returns, online orders and gift card activations.
- Replenished sales floor merchandise every month (VM Floor plan and VM execution)
- Providing Weekly sales report
Cook
Salt and Bar Restaurant
01.2021 - 03.2022
- Setting up, cleaning, and organizing work stations
- Preparing ingredients for the shift
- Cooking order according to food health and safety
- Handling multiple food orders at one time
Cook/apprentice chef /FOH Staff
Room 9 Restaurant
02.2019 - 08.2021
- Customer service and POS
- Money Handling
- Calibrate coffee machine and barista
- Prep and cook Breakfast menu and Lunch
- Cleaning
- Able to do open and Close
- Making drinks ( smoothies, açai bowl, milk shakes) 8
- Baking
- Able to do BOH and FOH
Bar Manager/supervisor
Edison Burger Bar
02.2018 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 100% improvement over prior onboarding process.
- Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Cook
sandwich artist
Central Highlands Marketplace
09.2017 - 02.2018
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
Kitchen Hand
Son of Tucci
03.2017 - 06.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Sanitized dining ware and kitchen equipment according to health code standards.
Kitchen Hand
Boxhill RSL
12.2016 - 06.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
No Degree - Fashion Design
ESMOD Fashion Design And Business School
Jakarta Bachelor of Economics - Marketing And Business Economics
Prasetiya Mulya Business School
Jakarta08.2011
Skills
- Workplace Safety
- Teamwork and Collaboration
- Continuous Development
- Customer Service
- Attention to Detail
- Willingness to Learn
- Safe Food Handling Practices
- POS Inventory System Operation
- Cash Handling
- Retail Transactions
- Sales Activities
- Apple macOS
Languages
Indonesian
Native or Bilingual
Timeline
Finance Trainee
Central Highland Regional Council
03.2024 - Current
Retail Manager
Cotton On Group
11.2022 - 02.2024
Team Member
Cotton On Australia
11.2021 - 10.2022
Cook
Salt and Bar Restaurant
01.2021 - 03.2022
Cook/apprentice chef /FOH Staff
Room 9 Restaurant
02.2019 - 08.2021
Bar Manager/supervisor
Edison Burger Bar
02.2018 - 08.2019
sandwich artist
Central Highlands Marketplace
09.2017 - 02.2018
Kitchen Hand
Son of Tucci
03.2017 - 06.2017
Kitchen Hand
Boxhill RSL
12.2016 - 06.2017
No Degree - Fashion Design
ESMOD Fashion Design And Business School
Bachelor of Economics - Marketing And Business Economics
Prasetiya Mulya Business School
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