Sandra McGowan

Office Manager

Floors Of Distinction

01.2006 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Used MYOB to perform data entry functions.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Controlled finances to lower costs and keep business operating within budget.
Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
Developed strong relationships with vendors, negotiating favourable terms and securing exclusive product lines for our showroom.
Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
Provided prompt, courteous service to every individual entering the showroom.
Converted leads into loyal customers by offering personalized recommendations tailored to individual needs/preferences.
Enhanced online presence by updating website content regularly with engaging visuals showcasing latest products available at our showroom.
Maintained accurate financial records for all transactions, ensuring timely invoicing and payment collections from clients.
Kept showroom expenses appropriate and reasonable to drive operational efficiency.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Used several databases to order inventory from different suppliers.
Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.