Summary
Overview
Work History
Education
Skills
St. George CEO Award
Interests
Timeline
Generic

Sandra McGready

South Ripley

Summary

Adept at fostering professional relationships and streamlining processes, I significantly enhanced team dynamics and efficiency at Goodstart Early Learning. My expertise in document management and interpersonal skills led to improved cross-functional collaboration and customer satisfaction. With a knack for prioritizing tasks and maintaining confidentiality, I drive operations forward while ensuring a welcoming environment for all.

Administrative professional with strong background in managing office operations and leading administrative teams. Proven track record in streamlining processes and enhancing operational efficiency. Highly reliable, adaptable to changing needs, and focused on team collaboration and achieving results. Skilled in communication, problem-solving, and organizational management.

Overview

22
22
years of professional experience

Work History

Lead Administrative Assistant

Goodstart Early Learning
07.2023 - Current
  • Served as a liaison between management and staff members to resolve conflicts or address concerns promptly and professionally.
  • Implemented document management systems, increasing efficiency in file organization and retrieval access times.
  • Facilitated communication between departments, improving cross-functional collaboration for project completion.
  • Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel.
  • Maintained accurate financial records by diligently tracking expenses and processing reimbursements in a timely manner.
  • Streamlined office procedures by implementing efficient workflow processes and reducing redundancies.
  • Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
  • Optimized office supply inventory levels through careful monitoring and cost-effective purchasing strategies.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.

Office Administration Assistant

Goodstart Early Learning
06.2019 - 06.2023
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
  • Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
  • Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
  • Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
  • Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
  • Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
  • Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
  • Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
  • Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
  • Ensured seamless transition into new roles through comprehensive onboarding processes for new hires, including orientation sessions and provision of essential resources.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

HGC Continuity Assurance Consultant

Telstra Operations
03.2017 - 06.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Receptionist Administrator

Hays Recruitment
09.2015 - 03.2017
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
  • Improved client satisfaction with timely and accurate information provision.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Enhanced efficiency of mail distribution, ensuring timely delivery and response.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Receptionist Administrator

Sugarland Shopping Centre
06.2013 - 09.2015
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Improved data management practices, safeguarding confidential information more effectively.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Increased office security by updating visitor check-in procedures and protocols.
  • Processed expense reports, ensuring timely reimbursement for employees.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.
  • Improved client satisfaction with timely and accurate information provision.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Assisted in organizing company events, contributing to team morale and cohesion.
  • Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
  • Enhanced efficiency of mail distribution, ensuring timely delivery and response.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Receptionist Coordinator

St.George Bank
11.2009 - 05.2013
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • Collaborated with team members to ensure seamless coordination of daily operations and special events.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Improved client relations with exceptional communication skills, providing information on products and services as needed.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Receptionist Administrator

Indooroopilly Shopping Centre
06.2002 - 11.2009
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.
  • Improved client satisfaction with timely and accurate information provision.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

No Degree - Working With Children Blue Card

Queensland Government
Brisbane, QLD
08-2025

No Degree - Provide Cardiopulmonary Resuscitation

Synergy
Brisbane, QLD
03-2024

No Degree - Provide First Aid in An Education And Care Setting

Synergy
Brisbane, QLD
03-2023

No Degree - Business Administration

Martin College
Brisbane, QLD
10-2004

No Degree - Office Administration

TAFE Queensland
Brisbane, QLD
11-2000

Skills

  • Strong organization
  • Workload prioritization
  • Reception duties
  • Invoicing and billing
  • Document preparation
  • File management
  • Facility management
  • Risk management
  • Meeting scheduling
  • Calendar management
  • Spreadsheet management
  • Accounting support
  • Travel arrangements
  • Client liaison
  • Budget administration
  • Presentation creation
  • Office management
  • Scheduling and calendar management
  • Account reconciliation
  • Document management
  • Records management
  • Event coordination
  • Credit and collections
  • Database administration
  • Data retrieval systems
  • Professionalism
  • Appointment scheduling
  • Invoice processing
  • Conflict resolution
  • Client relations
  • Goal setting
  • Excel spreadsheets
  • Interpersonal skills
  • Database entry
  • Self motivation
  • Confidentiality and data protection
  • Task prioritization
  • Data entry
  • Documentation and recordkeeping
  • Writing and editing
  • Microsoft office
  • Organizational management
  • Office administration
  • Customer relations and communications
  • Decision-making
  • Document and file management
  • Verbal and written communication
  • Customer and client relations
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Telephone and email etiquette
  • Team collaboration
  • Organizational skills
  • Clear communication
  • Critical thinking
  • Excellent communication
  • Reliability
  • Multitasking Abilities
  • Cleaning and sanitizing
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Accounting and bookkeeping
  • Problem-solving
  • Customer service
  • Fast learner
  • Teamwork and collaboration
  • Multitasking and time management
  • Presentation design
  • Teamwork

St. George CEO Award

Recognition of contribution to the Queensland Flood Recovery Effort. 

Interests

  • Enjoy participating in walking for overall physical and mental well-being
  • Watching Movies and TV Shows
  • DIY and Home Improvement
  • Fashion and Style
  • Adventure Travel
  • Interior Design
  • Wine Tasting

Timeline

Lead Administrative Assistant

Goodstart Early Learning
07.2023 - Current

Office Administration Assistant

Goodstart Early Learning
06.2019 - 06.2023

HGC Continuity Assurance Consultant

Telstra Operations
03.2017 - 06.2019

Receptionist Administrator

Hays Recruitment
09.2015 - 03.2017

Receptionist Administrator

Sugarland Shopping Centre
06.2013 - 09.2015

Receptionist Coordinator

St.George Bank
11.2009 - 05.2013

Receptionist Administrator

Indooroopilly Shopping Centre
06.2002 - 11.2009

No Degree - Working With Children Blue Card

Queensland Government

No Degree - Provide Cardiopulmonary Resuscitation

Synergy

No Degree - Provide First Aid in An Education And Care Setting

Synergy

No Degree - Business Administration

Martin College

No Degree - Office Administration

TAFE Queensland

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Sandra McGready