Sandra Moloney
Brisbane
Summary
Dynamic and results-oriented professional with extensive experience in visual merchandising and customer engagement, notably with Gazman and other brand market leaders. Leveraged creative vision and marketing knowledge to enhance customer experience and drive sales. Excelled in effective communication, fostering strong relationships, and implementing innovative merchandising strategies. Proven track record of improving customer satisfaction and achieving sales targets through strategic display design and product knowledge.
Overview
26
26
years of professional experience
Work History
Brand Ambassador
Dulux
11.2021 - 11.2023
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Visual Merchandiser
Self Employed
01.1998 - 01.2023
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
Claims Manager
Suncorp
04.2022 - 07.2022
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Coordinated catastrophe response efforts, ensuring prompt deployment of resources during high-volume periods or natural disasters.
- Manage up to 100 interactions daily to gather information to initiate claims process.
Visual Merchandiser
Gazman
07.2012 - 07.2014
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Visual Merchandiser
The Retail Space Aust
01.2011 - 01.2012
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Assistant Designer
Stradbroke Island Architecture Projects
05.2009 - 06.2009
- Constructed scale models and figures to demonstrate concepts and design elements.
- Developed strong relationships with external vendors, ensuring timely delivery of high-quality products at competitive prices.
- Ensured adherence to brand guidelines when developing designs for various marketing channels, resulting in cohesive visual identities for clients'' campaigns.
- Played an integral role in transforming client concepts into tangible design solutions, resulting in increased customer satisfaction and repeat business.
Education
No Degree - High School
Holland Park State High School
Holland Park West, QLDSkills
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Product Knowledge
- Visual Merchandising
- Creative vision
- Marketing knowledge
- Window displays
- Seasonal displays
- Customer experience
- Cross-merchandising
- Workload planning
References
Tessa Grace
Professional Reference
0460651884
Glen Anderson
Professional Reference
0403277153
Timeline
Claims Manager
Suncorp
04.2022 - 07.2022
Brand Ambassador
Dulux
11.2021 - 11.2023
Visual Merchandiser
Gazman
07.2012 - 07.2014
Visual Merchandiser
The Retail Space Aust
01.2011 - 01.2012
Assistant Designer
Stradbroke Island Architecture Projects
05.2009 - 06.2009
Visual Merchandiser
Self Employed
01.1998 - 01.2023
No Degree - High School
Holland Park State High School
Similar Profiles
Josiah WilsonJosiah Wilson
Sales Assistant at DuluxSales Assistant at Dulux
Natnael FissehaNatnael Fisseha
Factory Hand at DuluxFactory Hand at Dulux
Zachary WattsZachary Watts
QLD Commercial Sales Manager at DuluxQLD Commercial Sales Manager at Dulux