Sandra Muscat
Bundoora,Australia
Summary
Dynamic Customer Experience Coordinator with a proven track record at KDRB – Boutique Homes, excelling in service excellence and project management. Demonstrated ability to enhance administrative efficiency and foster strong client relationships, leveraging in-depth knowledge of construction processes to deliver exceptional results. Committed to effective communication and stakeholder engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
KDRB – Boutique Homes
07.2023 - 01.2025
- Led management of client experience from sales acceptance until pre-construction.
- Addressed all client queries with a focus on accuracy and completeness.
- Conducted presentations of HIA contracts to clarify terms and obligations.
- Acted as project manager for 40 to 50 clients, ensuring timely updates.
- Applied extensive knowledge of construction processes in client engagements.
- Delivered outstanding customer service, contributing to positive feedback.
- Optimized administrative processes to increase operational efficiency.
Permits Coordinator
Porter Davis Homes
06.2019 - 03.2023
- Prepared and submitted permit applications and documentation for local council approval.
- Oversaw Greenfields and KDRB projects, managing approximately 50 to 60 jobs monthly.
- Liaised with internal and external stakeholders to ensure project alignment.
- Achieved exceptional customer service standards through proactive communication.
- Streamlined administrative processes to enhance overall efficiency.
- Demonstrated comprehensive knowledge of building processes and services.
Customer Project Manager
Porter Davis Homes
03.2011 - 06.2019
- Managed client experience from sales acceptance through construction to handover.
- Handled client inquiries, ensuring accurate and thorough information delivery.
- Presented HIA contracts to clients, facilitating informed decisions.
- Oversaw projects for 70-80 clients, maintaining high service standards.
- Demonstrated comprehensive knowledge of building processes and services.
- Provided exceptional customer service, enhancing client satisfaction.
- Streamlined administrative processes to improve overall efficiency.
Education
High School Diploma -
Craigieburn Secondary College
Craigieburn, VIC12-1993
Skills
- Service excellence and relationship management
- Organizational and time management skills
- Communication with teams and clients
- Professional demeanor in interactions
- Resilience in problem-solving scenarios
- Building strong client connections
- Confidence in difficult situations handling
- Knowledge of construction processes
- Expertise in project management tasks
- Permit processing experience
- Contract presentation expertise
- Stakeholder engagement skills
- Collaboration within teams
- Effective communication strategies
- Composure and patience
Certification
- 2002 Certificate II/III in Retail Operations - Performance Partners Consulting
- 2004 Customer Service Training (Tack)
- 2010 Team Communication (Swinburne Tafe) Fire Warden Training (Salamander) Manual Handling (Be Safe) Work Safe Training (AI Group) Colour Training (Swinburne Tafe)
- Certificate IV in Training and Assessment
- 2025 Working with Children Check
References
Available upon request
Timeline
Customer Experience Coordinator
KDRB – Boutique Homes
07.2023 - 01.2025
Permits Coordinator
Porter Davis Homes
06.2019 - 03.2023
Customer Project Manager
Porter Davis Homes
03.2011 - 06.2019
High School Diploma -
Craigieburn Secondary College
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