Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandra Petrović

Knjaževac

Summary

Energetic and multilingual Hostess with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Customer-driven with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

BS Tours
03.2023 - Current
  • Advised passengers of travel regulations to maximize safety and security on their trip.
  • Ensured safety and comfort of customers..
  • Assisted passengers in boarding and departing.
  • Welcomed passengers aboard and provided overview of travel and safety procedures.
  • Supported seamless travel transitions by collaborating with all staff during arrivals and departures.
  • Participated in regular training sessions to stay current on industry best practices, policies, and procedures.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage.
  • Used excellent customer service skills in addressing passengers' needs.

Beba Kids

Pattern Maker
04.2017 - 02.2023
  • Meeting with product designers to discuss the base design
  • Reading and interpreting design models and blueprints
  • Creating rough-draft templates using computer drafting software and freehand techniques
  • Measuring, cutting, and designing patterns in the material required
  • Tweaking the pattern and filing the design Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

High School Diploma -

Technical High School
Knjazevac Serbia
06.2016

Skills

  • Passenger Interaction
  • Data Gathering
  • Passenger Safety Awareness
  • Guest Services
  • Passenger Assistance

Certification

Java Programming - Completed at Oxford Academy, Belgrade 2019

Languages

English
Full Professional

Timeline

Hostess

BS Tours
03.2023 - Current

Beba Kids

Pattern Maker
04.2017 - 02.2023

High School Diploma -

Technical High School

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Sandra Petrović