Sandra Smith
Summary
I am a hard-working, caring professional offering 18 years' service experience, in residential environments, In Addition, 3 years in residential and Hospitals as a Auxiliary nurse and 9 years experience in retail I seek to find a role, where my friendly disposition, dedication and hard work will add value to your organisation. I can provide excellent references.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSISANT
Alice Springs Town Council
Alice Springs Aquatic Centre NT
11.2020 - 03.2024
- Maintained accurate records of customer interactions, inputting data into systems for tracking purposes.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
PRIVATE MATERINITY NURSE
Maternally Yours, O and P, Private clients
01.2004 - 01.2018
- During this time, I was employed by private clients and maternity agencies, as a contract maternity nurse looking after the new born baby and the mother postnatal. My work environments included private residences and royal palaces. Contracts varied from 2wks to 12mths
- Teaching mother to breastfeed and all aspects of caring for her newborn
- Implementing feeding and sleeping routines
- Due to the high-level profile of my clients, my discretion was fundamental to my success in these roles
- I have a strong ability to listen closely to what is required of my clients and the resourcefulness and dedication to find a practical and successful resolution.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
ENGLISH TEACHER / International Youth Volunteer
ICYV
Maputo Mozambique
01.2003 - 01.2004
- Whilst travelling Mozambique, Africa, I accepted a role working with disadvantaged children.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Kept classroom organized, clean and safe for students and visitors.
- Coordinated activities to encourage interest in reading.
PRIVATE NANNY
Private Client
Chelsea, London UK
01.2003 - 01.2004
- I was solely responsible for the care of 3-month-old baby girl and 2-year-old boy
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Encouraged social interactions through playdates, group outings, and community events.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
AUXIALLY NURSE
BNA AND BUPA NURSING
Brighton Hospitals And Shoreham Hospital UK
07.1999 - 01.2002
- Based in Brighton Royal Sussex Country Hospital, working in Accidents and Emergency as well as general wards. When required I also was stationed at Brighton General and Shoreham Hospital.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
PATIENT CARE ASSISTANT
Territory Health Services, NT Government
ALICE SPRINGS
06.1998 - 12.1999
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
Skills
- Safety conscious
- Hard-working
- Strong Communicator
- Reliable
- Team player
- Calm and confident
- Trustworthy
- Client Confidentiality
- Housekeeping tasks
- Meal Preparation
- Patient Care
- Compassionate Care
EDUCATION
- 2024/ 2023/2022/2021 First Aid Certificate Royal Lifesaving NT
- 2019, Paediatric First Aid (First Aid Greece)
- 2014, Mindfulness Fundamentals (Mindful Schools)
- 2013, NAMC Montessori Infant and Toddler Diploma
- 2012, Emergency First Response on AED Automated external defibrillator (First Aid Greece)
- 2012, Maternity Practitioner Award TRAC (MNT Maternity & Nanny Training), Sleep Training, MNT/ABC 12 Paediatric First Aid Course, MNT Postnatal Depression Course
- 2004, Life saver for Babies and Children
- 2000, Patient Handling Awareness Course (NHS Healthcare Trust)
- 1998, Professional Response (Professional Assault Training)
- 1990, Senior Education (St Mary's College for Girls)
References
- Narelle Krollig, Membership Experience Coordinator Alice Springs Aquatic Centre 0447425155 . nkrollig@asalc.com.au
- Petena Franklin, Manager Alice Springs Aquatic Centre 0417681303. alicesprings.nt.gov.au
- Tonya Illing, Occasional and Permanent Staff, 2003-2018, +442072251555, www.oandpnannies.co.uk
- V and L Koutroulis, +306946658608 Greece bkoutroulis@hotmail.com
Certification
- Working with children Police check
- NDIS Police check
- NDIS Worker Orientation module Certificate of completion
INTERESTS
Cooking especially cupcakes
Meditation
Kayaking
Scuba diving
Travelling
Timeline
CUSTOMER SERVICE ASSISANT
Alice Springs Town Council
11.2020 - 03.2024
PRIVATE MATERINITY NURSE
Maternally Yours, O and P, Private clients
01.2004 - 01.2018
ENGLISH TEACHER / International Youth Volunteer
ICYV
01.2003 - 01.2004
PRIVATE NANNY
Private Client
01.2003 - 01.2004
AUXIALLY NURSE
BNA AND BUPA NURSING
07.1999 - 01.2002
PATIENT CARE ASSISTANT
Territory Health Services, NT Government
06.1998 - 12.1999