Sandra Sturgiss
HURSTVILLE,NEW SOUTH WALES
Summary
I am a dedicated airline customer service agent with a proven track record in resolving passenger inquiries and complaints effectively. I am organised, hardworking, have a strong attention to detail and exceptional communication skills which enhance overall customer satisfaction. My many years of experience have enhanced my ability to provide excellent Customer Service with friendliness, empathy and to exceed customer expectations.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Qantas
Mascot, Sydney, NEW SOUTH WALES
02.2008 - Current
- Assisting passengers with check-in procedures and boarding processes.
- Providing information on flight schedules and baggage policies.
- Resolving customer complaints and inquiries with professionalism and empathy.
Flight Attendant
Dakota National Air
Bankstown, Sydney, NEW SOUTH WALES
05.2002 - 06.2007
- Delivered exceptional customer service to passengers on scenic flights around Sydney and country areas.
- Conducted pre-flight safety briefings and emergency procedure demonstrations.
- Performed occasional volunteer work on special occasions such as Anzac Day where we provided breakfast and flew war veterans over the march.
Senior Flight Attendant
Ansett Airlines
Mascot, Sydney, NEW SOUTH WALES
06.1980 - 03.2002
- Conducted safety demonstrations and pre-flight checks for passenger awareness.
- Assisted passengers with special needs, ensuring comfort and accessibility.
- Managed in-flight service, coordinating meal and beverage distribution efficiently.
- Provided emergency assistance during evacuations and onboard First Aid following established protocols.
- Collaborated with crew members to resolve passenger issues promptly and effectively in a friendly and welcoming manner.
- Trained new flight attendants on company policies and customer service standards.
- Assisted with boarding, disembarking and ensured cabin cleanliness.
- Conducted interviews for prospective new Flight Attendants.
Education
Certificate of Professional Wedding Planning
The Wedding Planner Institute
Online04-2025
Skills
- Event planning with strong attention to detail
- Excellent Customer Service and communication skills
- Problem resolution
- Teamwork and collaboration
- Safety protocols and procedures
- Self motivation and time management
- Airport procedures
- Strong empathy
Affiliations
- I am passionate about travel and meeting new people.
- My favourite activity is dancing which I have been enjoying for many years.
- In my spare time I love to decorate my home and also to plan parties and events.
- I love to attend the theatre and live shows.
Certification
- I have obtained a Certificate of Professional Wedding Planning, Styling and Design.
References
References available upon request.
Timeline
Airline Customer Service Agent
Qantas
02.2008 - Current
Flight Attendant
Dakota National Air
05.2002 - 06.2007
Senior Flight Attendant
Ansett Airlines
06.1980 - 03.2002
Certificate of Professional Wedding Planning
The Wedding Planner Institute
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