SANDRA THOMAS
Berwick,VIC
Summary
Self motivated and passionate individual positioned strongly to academics demanding tact and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Serendib Medical
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Social Work Student
South-East Monash Legal Services
11.2023 - 02.2024
- Enhanced client well-being by conducting comprehensive assessments.
- Assisted clients in navigating complex legal processes related to housing, employment, and benefits eligibility issues, ensuring equitable access to resources.
- Managed caseload efficiently while maintaining strong professional boundaries and practicing self-care techniques to prevent burnout.
- Promoted individual empowerment by assisting clients in setting realistic goals and connecting them to relevant support systems.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
Volunteer
Child Rights And You, CRY
11.2022 - 01.2023
- Assisted in fund raising.
Intern
Nehru Yuva Kendra Sangathan
08.2021 - 09.2021
- Conducted mini-research study to understand the issues of digital divide in higher education among marginalized youth in Kerala.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Tutor
Success Garten
08.2019 - 12.2019
- Tutored about basics of communication skills.
- Handled specialized class module for speaking.
- Motivated students towards learning and studying to build self-confidence.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Taught students remotely via pre-recorded and live video sessions.
Education
Master of Arts - Social Work
Federation University Australia
Master of Arts - Development Studies
Rajiv Gandhi National Institute of Youth Developme
2022
Bachelor of Arts - International Relations
Central University of Kerala
2019
Skills
- Data Evaluation
- Verbal and Written Communication
- Team Collaboration
- Research
Certification
- Completed 'Human Resource Management and Leadership' specialization from Global MBA degree authorized by Macquarie University and offered through Coursera on: 1)Organizational design 2)Organizational behaviour 3)Leadership style 4)Visionary leadership, identity and motivation.
- Certificate III in individual Support( Ageing and Disability) - Ongoing
Timeline
Social Work Student
South-East Monash Legal Services
11.2023 - 02.2024
Receptionist
Serendib Medical
06.2023 - Current
Volunteer
Child Rights And You, CRY
11.2022 - 01.2023
Intern
Nehru Yuva Kendra Sangathan
08.2021 - 09.2021
Tutor
Success Garten
08.2019 - 12.2019
Master of Arts - Social Work
Federation University Australia
Master of Arts - Development Studies
Rajiv Gandhi National Institute of Youth Developme
Bachelor of Arts - International Relations
Central University of Kerala