Sandra Timson
Mudgee,Australia
Summary
Adept in administration and IT, I excelled at Club Mudgee by enhancing customer service and streamlining operations, showcasing my Microsoft Suite expertise and attention to detail. My proactive approach led to significant improvements in efficiency and client satisfaction, leveraging both my technical and interpersonal skills to drive success.
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
30
30
years of professional experience
Work History
Admin – Front and Back Reception
Club Mudgee
Mudgee, Australia
07.2020 - 02.2025
- Customer service.
- Gaming and floor.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintaining RSA, RCG, and Club Australia entry laws, policies, and procedures.
Nail Technician
Diamond Dust lux Salon
01.2023 - 01.2024
- Online booking.
- Provided manicures, pedicures and nail treatments to clients.
- Provided excellent customer service through friendly interactions with clients.
- Met with clients to discuss needs, service preferences and special requests.
- Developed creative designs on nails using a variety of colors and materials.
- Cleaned and sterilized tools and work areas between customers.
- Built repeat client base to increase profits and stabilize cash flow.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Operations Manager
Mudgee Golf Club
Mudgee, Australia
12.2019 - 01.2020
- Operations manager
- Produced SOPs to document workplace procedures and optimize productivity through standardisation.
- Delegated work to staff, setting priorities and goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate inventory records to track stock levels and minimize costs.
Waitress/bar
Winning Post Motor Inn Mudgee
Mudgee, Australia
10.2018 - 01.2019
- Served food and beverages to patrons and confirmed complete orders.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Presented food and beverages to guests at tables.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
IT/Admin/Data Entry
Sandra Timson – Self Employed
03.2017 - 01.2018
- Small Business Operations
IT/Admin/Data Entry
Transcend Development
07.2016 - 03.2017
- Configure LMS programs
- Insert content into LMS
- Website Design
- General Admin Duties
ICT Technician
Wicked IT
01.2015 - 12.2015
- General Computer Repairs
HiTech ITWorx
01.2014 - 12.2014
- General Computer Repairs
- Reception
Waitressing
Mudgee Soldiers Club
Mudgee, Australia
01.2006 - 12.2006
Shop Assistant
Millers Retail
01.2001 - 12.2006
- Customer Service
- Cash Handling
- Sales
Feminine Side
01.2000 - 12.2000
- Book keeping
Shop Assistant / Manager
Golden Pier
01.1997 - 12.1999
- Cash handling
- Customer Service
- Cooking
- Waitressing
Phillip Fitzpatrick Plant and Earthmoving Repairs
01.1997 - 12.1999
- Secretary Duties
Shop Assistant / Manager
Caltex Service Station Woodburn
Woodburn, Australia
01.1995 - 12.1997
- Customer Service
- Cook
- Driveway Attendant
Education
Certificate IV -
Business Administration
Certificate III -
Business Administration
Certificate III -
Information, Digital Media and Technology
Certificate II -
Business
Skills
- Administration skills
- Bar and waitress experience
- General IT Skills
- Cash-handling skills
- Microsoft Suite knowledge
- Great customer service skills
- Able to work autonomously
- Polite and well-mannered
- Attention to detail
References
Joanne Palmer, Club Mudgee Supervisor, 0487 505 211, Joanne_palmer@hotmail.com
Timeline
Nail Technician
Diamond Dust lux Salon
01.2023 - 01.2024
Admin – Front and Back Reception
Club Mudgee
07.2020 - 02.2025
Operations Manager
Mudgee Golf Club
12.2019 - 01.2020
Waitress/bar
Winning Post Motor Inn Mudgee
10.2018 - 01.2019
IT/Admin/Data Entry
Sandra Timson – Self Employed
03.2017 - 01.2018
IT/Admin/Data Entry
Transcend Development
07.2016 - 03.2017
ICT Technician
Wicked IT
01.2015 - 12.2015
HiTech ITWorx
01.2014 - 12.2014
Waitressing
Mudgee Soldiers Club
01.2006 - 12.2006
Shop Assistant
Millers Retail
01.2001 - 12.2006
Feminine Side
01.2000 - 12.2000
Shop Assistant / Manager
Golden Pier
01.1997 - 12.1999
Phillip Fitzpatrick Plant and Earthmoving Repairs
01.1997 - 12.1999
Shop Assistant / Manager
Caltex Service Station Woodburn
01.1995 - 12.1997
Certificate IV -
Business Administration
Certificate III -
Business Administration
Certificate III -
Information, Digital Media and Technology
Certificate II -
Business
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