Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Toi

Sydney,NSW

Summary

I'm a dedicated retail professional With a passion for helping people look and feel their best. With years of experience in customer service, team leadership, and product styling, I've developed a knack for creating inspiring in-store experiences, from visual merchandising to staff training and client engagement, I love bringing out the best in teams-and making shopping both fun and rewarding for every customer. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

38
38
years of professional experience

Work History

Assistant Manager

Decjuba
05.2019 - Current
  • Key responsibilities Supervise day-to-day operations to meet and exceed sales targets and KPIs
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitor store performance and support implemented strategies to drive revenue
  • Coach and motivate team members to deliver exceptional customer service
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular conference call meetings and updates.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Permanent Casual

Seed Heritage
08.2012 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Key Holder
  • Open and Close of store
  • Trained and supported all new staff
  • Head Stylist operated 4 fitting room from 10am until 4pm four or more days per week
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

Store Manager

Jigsaw Clothing
12.2005 - 12.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Coordinate regular stock- take
  • Maintain a warm and friendly work and team environment

Store Manager

Stuff Designer Store
02.1991 - 12.1996
  • Worked closely one- on- one with the owner- operator to support business operations and strategy
  • Building strong customer relationship
  • Managed a team of seven, fostering strong collaboration and team moral
  • Responsible for opening and closing the store,ensuring smooth daily operation
  • Managed a team of seven, fostering strong collaboration and team moral
  • Executed visual merchandising strategies to align with brand aesthetics and boost sales
  • Participated in buying of designer brands for two store locations
  • Maintained excellent working relationships with team members, suppliers and external partners
  • Led team training sessions and implemented effective team building activities

Sales Assistant

Downtown Duty Free
08.1987 - 02.1991
  • Relief cashier
  • Sales clerk
  • Ticketing of merchandise
  • Telexing from to Airport communication
  • Reception
  • Stock-take
  • Customer sales wide range of high end merchandise
  • Stock merchandising
  • Strong product knowledge
  • Conducted product demonstrations, significantly boosting daily sales figures.
  • Developed strong rapport with customers and created positive impression of business.

Education

GED -

TAFE NSW
NSW
2011

Skills

  • Customer service
  • Self motivated
  • Effective team leadership
  • Team player
  • Collaborative decision-making
  • Time management
  • Works under pressure
  • Strong communicator
  • Money handling
  • Problem-solving
  • Staff training and development
  • Team motivation

Timeline

Assistant Manager

Decjuba
05.2019 - Current

Permanent Casual

Seed Heritage
08.2012 - 04.2019

Store Manager

Jigsaw Clothing
12.2005 - 12.2006

Store Manager

Stuff Designer Store
02.1991 - 12.1996

Sales Assistant

Downtown Duty Free
08.1987 - 02.1991

GED -

TAFE NSW

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Sandra Toi