Sandra Tomotigho Jesuorobo
Finance/Customer Service/Sales Manager/Human Resourses personnel
Warragul,VIC
Summary
Dependable Lead Sales Associate with over sixteen years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead, Sales Representative
Unity Bank Plc
Rivers, Nigeria
01.2021 - 02.2024
- Acquiring new customers and building strong relationships with existing ones
- Possess in-depth knowledge of the bank's products and services, meet or exceed sales targets, and identify opportunities for cross selling
- Ensuring compliance with regulations, providing excellent customer service, and participating in networking activities and giving financial advices to our customers in rendering loan services and investments
- Additionally, staying informed about market trends and participating in ongoing training contributing to promoting the bank and achieving sales goals.
Branch Service Manager
Unity Bank Plc
Port Harcourt, Nigeria
01.2019 - 01.2021
- Overseeing and managing day-to-day operational activities
- This includes ensuring efficient and secure transaction processing, implementing and enforcing operational policies and procedures, and optimizing workflow processes
- Play key role in maintaining compliance with regulatory standards and managing operational risks and also leads and supervises my team, fosters continuous improvement in operational efficiency, and collaborates with other departments to enhance overall organizational effectiveness
- Also involved in strategic planning to align operational goals with the bank's broader objectives and conducts monthly training programs for all staff members to ensure improved service delivery
Fund Transfer Officer
Unity Bank Plc
Port Harcourt, Nigeria
01.2016 - 01.2019
- In charge of facilitating and overseeing the smooth and secure transfer of funds between accounts, ensured accurate processing of transactions, such as booking of deposits, placing standing orders, issuance of bank instruments, NEFT transfers, bulk payment transaction and processing of cash advance why adhering to internal policies and regulatory guidelines
- Verifies the authenticity of fund transfer requests, coordinates with other departments for necessary approvals, and resolves any discrepancies or issues related to transfers and involved in monitoring and reporting on transaction trends, implementing security measures, and staying updated on industry regulations to ensure compliance in fund transfer operations.
Customer Service Officer
Unity Bank Plc
Port Harcourt, Nigeria
01.2010 - 01.2016
- In charge of providing excellent service to clients by addressing inquiries, resolving issues, and offering information about the bank's products and services
- Handled account-related transactions, assist customers in navigating online banking platforms, and ensure compliance with established procedures
- In addition, opening of new accounts and reactivations of dormant accounts, amendment of account control parameters, status and search report preparations and to promote and cross-sell various financial products, contribute to customer satisfaction surveys, and play a crucial role in maintaining a positive and efficient customer experience within the bank.
Fund transfer Officer/Customer Service Officer
Unity Bank Plc
Benin City, Nigeria
06.2009 - 12.2009
- Carried out amendments of account control parameters and basic account information, status and search report preparation, and account reactivation
- Was in charge of customer’s files and registers, processing of cheque book requests, attending to customer’s enquires and marketing of E-products
- Performed financial operations such as funds transfer and clearing, standing order, booking of deposits, issuance of bank instruments, and processing of cash advance.
Cash Movement Unit Officer
Unity Bank Plc
Benin City, Nigeria
01.2008 - 01.2009
Education
Master in Business Administration (MBA) with specialization in Human Resource -
Ahmadu Bello University, (DLC), Zaria
Bachelor of Science, Biochemistry (BSc) -
Delta State University, Abraka
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Written and verbal communication
- Organizational skills
- Teamwork and collaboration
- Self-learning
- Interpersonal relationship
- Task management
- Problem solving
- Adaptability
- Effective communication
- Computer literacy
Professional Affiliation
- Chartered Institute of Bankers of Nigeria (CIBN), Student Member, 2009
- Chartered Institute of Personnel Management (CIPM), Student Member, 2023
Certification
- Certificate in Quality, Safety and You-NDIS worker Orientation module, Australia
- Certificate in supporting effective communication Module-NDIS Quality and Safeguard Commission, Australia
- Certificate in Supporting Safe & Enjoyable Meal-NDIS Quality and Safeguard Commission, Australia
- Certificate of Completion; New Worker NDIS Induction Module. Australia
- Certificate in CPR, AED and First Aid, Alison, the CPD certification Service
- Current Working with Children. VIC.Australia
- Certificate in basic Accounting Principles and Bookkeeping for Effective Bank Operations, Central skills CST Consult Limited in partnership with Unity Bank Plc, Abuja, Nigeria, December, 2019
- Certificate of membership, Associate, Chartered Institute of Customer Relationship Management (ACICRM), Approved by the Federal Ministry of Education, Nigeria, March, 2018
- Certificate in Certified Customer Service Professional, Chartered institute of Customer Service Relationship Management, March, 2018
- Certificate in Service Excellence/Job Quality Improvement Process, Myke Pee Associates, Abuja, Nigeria, May, 2018
- Certificate in Customer Care for Customer Service Officers, The Edcomm Group, Abuja, Nigeria, February, 2011
- Certificate in Ethics: Code of Conduct, The Edcomm Group, Abuja, Nigeria, March, 2011
Research Interests
- Human Resource Management
- Business Management
Strengths And Attributes
- Achievement of Outcomes – Proven ability to work effectively as a customer centric officer, work quickly and accurately, plan, prioritize, monitor and coordinate workloads and meet deadlines under pressure.
- Ability to work effectively in all operational departments and growing to the position of the Head, Branch Operations.
- Display of excellent acumen in handling of staffs and customers transactions.
- Ability to effectively communicate the essence of operational issues to senior management, key stakeholders and with people from diverse social and cultural backgrounds.
- Compliant Resolution – Demonstrated experience in handling and resolving of customers’ complaints with open mindedness and perspective taking.
Reference
On request
Timeline
Lead, Sales Representative
Unity Bank Plc
01.2021 - 02.2024
Branch Service Manager
Unity Bank Plc
01.2019 - 01.2021
Fund Transfer Officer
Unity Bank Plc
01.2016 - 01.2019
Customer Service Officer
Unity Bank Plc
01.2010 - 01.2016
Fund transfer Officer/Customer Service Officer
Unity Bank Plc
06.2009 - 12.2009
Cash Movement Unit Officer
Unity Bank Plc
01.2008 - 01.2009
Master in Business Administration (MBA) with specialization in Human Resource -
Ahmadu Bello University, (DLC), Zaria
Bachelor of Science, Biochemistry (BSc) -
Delta State University, Abraka
Similar Profiles
THANKGOD NKIRU LOVETHTHANKGOD NKIRU LOVETH
Marketer at Unity Bank PlcMarketer at Unity Bank Plc
Blessing Ojone AyeBlessing Ojone Aye
Customer Service Specialist at Unity Bank Plc.Customer Service Specialist at Unity Bank Plc.
Henry Nnamdi OnwuchekwaHenry Nnamdi Onwuchekwa
Branch Manager at Unity Bank PlcBranch Manager at Unity Bank Plc