Sandra Whitehead
Templestowe,VIC
Overview
23
23
years of professional experience
Work History
Receptionist
Nelson Silos
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Doncaster Auto/Lance Dixon Prestige Cars
02.2005 - 12.2020
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Representative
Penfold Holden
03.2001 - 12.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Skills
- Administrative Support
- Data Entry
- Scheduling Appointments
- Multi-Line Telephone Operation
- Customer and Client Relations
- Mail Distribution
- Telephone Skills
- Time Management
Timeline
Receptionist
Nelson Silos
01.2021 - Current
Receptionist
Doncaster Auto/Lance Dixon Prestige Cars
02.2005 - 12.2020
Customer Service Representative
Penfold Holden
03.2001 - 12.2004
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