Sandra Wilson
Carer - Aged Care
Craigburn Farm,SA
Summary
Talented, compassionate and experienced aged care worker with an exciting career spanning across the animal, manufacturing, retail and personal care industries. Proven capabilities in caring, empowering and finding the best in individuals. Coupled together with a passion, enthusiasm and enjoyment of working with people makes one a valuable asset to any organisation.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Artist - Gallery Attendant (Volunteer)
Splashout Studio
Brighton, SA
01.2020 - Current
- Managed around 10 to 20 customer visits per shift.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Created custom paintings using fine oils on high quality canvas.
- Researched drawings of characters and environmental elements for inspiration.
- Managed all art and office supply needs for Gallery.
Personal Carer
Self Employed
Fareham, Hampshire, United Kingdom
01.2016 - 03.2017
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped patient care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Worked to improve and enhance patient life through effective and compassionate care.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supervised daily activities and provided assistance when needed.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patient.
Customer Service Assistant
Wilko Ltd
Fareham, Hampshire, United Kingdom
01.2016 - 01.2017
- Assisted call-in customers with questions and orders.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer questions about product availability and shipment times.
- Educated customers on promotions to enhance sales.
- Submitted completed orders quickly to maximize delivery efficiency.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped average of 150 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Storesperson
SAAB Seaeye Ltd
Fareham, Hampshire, United Kingdom
09.2014 - 12.2015
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Operated RF scanners to track merchandise and verify contents of containers.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Cleaned and maintained warehouse in compliance with relevant safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 22kg.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Quality Assurance Release Technician
Sauflon CL Ltd
Fareham, Hampshire, United Kingdom
07.2011 - 09.2014
- Worked closely with Quality Assurance to maintain optimum levels of communication to effectively and efficiently complete projects.
- Handled day-to-day running of Quality Release, ensuring high levels of productivity and progression.
- Offered friendly and efficient service to all departments, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- 60% Increased customer satisfaction by resolving contact lens issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Inspected finished products for overall quality and adherence to internal and customer specifications.
Customer Service Assistant
IGA Fresh
Parafield Gardens, SA
09.2010 - 02.2011
- Answered customer questions about product availability and shipment times.
- Educated customers on promotions to enhance sales.
- Submitted completed orders quickly to maximize delivery efficiency.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Delivered prompt service to prioritize customer needs.
- Described and explained details about product and service options to inform customers and guide purchasing decisions.
- Managed over 200 customers each day with utmost professionalism and knowledgeable service.
Quality Control Coordinator - Supervisor
Plexicor
Elizabeth, SA
05.2005 - 09.2010
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
- 100% Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
- Kept inspection journals and daily summary logs as required.
- Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
First Aid Certificate - First Aid
First Aid Certification & Training
Adelaide 04.2021 - 04.2021
Animal First Aid Certificate - Animal First Aid
Sparsholt College of Winchester
Hampshire, United Kingdom 06.2018 - 06.2018
Level II City & Guilds - Dog Grooming
Sparsholt College of Winchester
Hampshire, United Kingdom 06.2017 - 06.2018
Level III City & Guilds Diploma - Dog Grooming
Sparsholt College of Winchester
Hampshire, United Kingdom 06.2017 - 06.2018
Certificate of Attainment - Transitional & Restorative Care
Salisbury Institute of TAFE
Salisbury, SA 06.2011 - 06.2011
Level III - Aged Care - Aged Care
Salisbury Institute of TAFE
Salisbury, SA 06.2010 - 06.2011
Certificate III & IV - Fitness / Master Trainer
Australian Institute of Fitness
Royal Park, SA 01.2009 - 06.2009
Level II - Senior First Aid Certificate
Australian Institute of Fitness
Royal Park, SA 06.2009 - 06.2009
Certificate III - Fitness - Aqua
Australian Institute of Fitness
Royal Park, SA 06.2009 - 06.2009
Certificate III - Fitness - Fitball
Australian Institute of Fitness
Royal Park, SA 06.2009 - 06.2009
Level I - Dangerous Goods
Business SA
Mawson Lakes, SA 09.2008 - 09.2008
Level I - Challenging Encounters / Managing Conflict
Transport Training Centre
Regency Park, SA 07.2008 - 07.2008
Skills
First aid and safety
Patient care
Cooking meals
Occupational Health, Safety & Welfare
Conflict Management
Stock Control
Cash Handling
Customer Service
Timeline
First Aid Certificate - First Aid
First Aid Certification & Training
04.2021 - 04.2021
Artist - Gallery Attendant (Volunteer)
Splashout Studio
01.2020 - Current
Animal First Aid Certificate - Animal First Aid
Sparsholt College of Winchester
06.2018 - 06.2018
Level II City & Guilds - Dog Grooming
Sparsholt College of Winchester
06.2017 - 06.2018
Level III City & Guilds Diploma - Dog Grooming
Sparsholt College of Winchester
06.2017 - 06.2018
Personal Carer
Self Employed
01.2016 - 03.2017
Customer Service Assistant
Wilko Ltd
01.2016 - 01.2017
Storesperson
SAAB Seaeye Ltd
09.2014 - 12.2015
Quality Assurance Release Technician
Sauflon CL Ltd
07.2011 - 09.2014
Certificate of Attainment - Transitional & Restorative Care
Salisbury Institute of TAFE
06.2011 - 06.2011
Customer Service Assistant
IGA Fresh
09.2010 - 02.2011
Level III - Aged Care - Aged Care
Salisbury Institute of TAFE
06.2010 - 06.2011
Level II - Senior First Aid Certificate
Australian Institute of Fitness
06.2009 - 06.2009
Certificate III - Fitness - Aqua
Australian Institute of Fitness
06.2009 - 06.2009
Certificate III - Fitness - Fitball
Australian Institute of Fitness
06.2009 - 06.2009
Certificate III & IV - Fitness / Master Trainer
Australian Institute of Fitness
01.2009 - 06.2009
Level I - Dangerous Goods
Business SA
09.2008 - 09.2008
Level I - Challenging Encounters / Managing Conflict
Transport Training Centre
07.2008 - 07.2008
Quality Control Coordinator - Supervisor
Plexicor
05.2005 - 09.2010