Sandra Xiong
Chermside West,QLD
Summary
Certified Dental Assistant with hands-on experience. Skilled at chairside assisting and reception. Fast learner with great teamwork, also well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Metro North Oral Health Services
08.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, operatives, extractions and other treatment plans improving Dentist/ Oral Health Therapist/ Dental Therapist efficiency and patient satisfaction.
- Performed daily and monthly task as provided.
- Verified patient insurance eligibility and benefits.
- Managed re-scheduling, making and taking phone calls, scanning patient information into files and booking in patients.
Dental Assistant/Receptionist
National Dental Care
03.2021 - 08.2023
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Making phone calls and bookings as required.
- Taking payment cash and card for the following procedures.
- Greeting patients with a warm smile.
- Was able to alternate from Dental Assistant to receptionist on the day if needed.
- Make the bookings required for Lab works.
- I can execute lab works (making retainers, pour ups) and Itero scanning.
Dental Assistant
Metro South Oral Health
01.2020 - 01.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Processed radiographs as required.
Front End & Bakery
01.2019 - 01.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Built connection through friendly interactions and consistent appreciation.
Waitress
Sushi Train
10.2017 - 01.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
Education
Certificate III - Dental Assistant
TAFE Queensland
South Bank, QLD05.2020
High School Diploma -
Woree State High School
Woree, QLD10.2018
Skills
- Experience chairside assisting and admin duties
- Knowledge in D4W, ISOH, windows and excel
- Sterilization techniques
- Disinfecting rooms and equipment
- Dental Staff Support
- Teamwork and Collaboration
- Patient Care Standards
- Relationship Building with the colleagues and patients
- Detail-Oriented
- Disinfection and Sterilization
- Taking Medical and Dental Histories
- Treatment Room Preparation/ Setup/ Stocking
Languages
Hmong
Native/ Bilingual
English
Native/ Bilingual
References
Julie Postawski
Senior Dental Assistant - Line manager
Metro North Oral Health services - CAOHS
Julie.postawski@health.qld.gov.au
0405108743
Michelle (Jung) Reynolds
A/Advanced Oral Health Therapist
Metro North Oral Health services - CAOHS
Jung.reynolds@health.qld.gov.au
0438772046
Timeline
Dental Assistant
Metro North Oral Health Services
08.2023 - Current
Dental Assistant/Receptionist
National Dental Care
03.2021 - 08.2023
Dental Assistant
Metro South Oral Health
01.2020 - 01.2021
Front End & Bakery
01.2019 - 01.2020
Waitress
Sushi Train
10.2017 - 01.2019
Certificate III - Dental Assistant
TAFE Queensland
High School Diploma -
Woree State High School
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