Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Yousif

Greenvale

Summary

Dynamic Online Operations Coordinator with a proven track record at Chemist Warehouse, excelling in project management and customer relationship development. Successfully led initiatives that streamlined operations and enhanced employee performance through targeted training. Adept at conflict mediation and fostering teamwork, driving loyalty and retention in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Online Operations Coordinator

Chemist Warehouse Head Office
09.2022 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Streamlined operations by implementing efficient processes and procedures.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.

Retail Manager

Chemist Warehouse
03.2019 - 09.2021
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Barista

Deganis
02.2017 - 08.2018
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Diploma of Health Science - Health Sciences

Victoria University
Melbourne, VIC
11-2020

Skills

  • Process implementation
  • Training management
  • Project scheduling
  • Conflict mediation
  • Risk management
  • Project management
  • Customer relationship management
  • Customer relations
  • Customer relationship development
  • Project planning
  • Staff supervision
  • Performance monitoring
  • Team Training
  • Teamwork and collaboration
  • Customer service

Languages

English
Full Professional
Arabic
Full Professional
Aramaic
Full Professional

Timeline

Online Operations Coordinator

Chemist Warehouse Head Office
09.2022 - Current

Retail Manager

Chemist Warehouse
03.2019 - 09.2021

Barista

Deganis
02.2017 - 08.2018

Diploma of Health Science - Health Sciences

Victoria University

Similar Profiles

CREATE PROFILE
Sandra Yousif