SANDRA (ANDY) LOMPOLIUW
Reservoir,VIC
Summary
Customer service professional dedicated to improving customer satisfaction and contributing to organizational success. Demonstrated ability to handle high volumes of inbound calls while fostering strong customer relationships. Skilled in CRM systems with excellent active listening and multitasking capabilities. Recognized as employee of the month at Doncaster Kmart in January 2024 for outstanding performance in shelf presentation, stocking, and e-commerce order fulfillment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KMart
Doncaster, Victoria
11.2023 - 08.2025
- Shared product knowledge with customers to support informed purchasing decisions.
- Trained new staff on customer service protocols and best practices.
- Assisted in inventory management by restocking shelves and organizing products.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Maintained stock levels in accordance with company policies.
- Packed boxes and stock using organizational guidelines.
Barista
Muffin Break
Greensborough, Victoria
01.2022 - 12.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in opening and closing duties, including cash register reconciliation and cleaning tasks.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained health and safety compliance by following proper food handling procedures.
- Performed routine maintenance on coffee equipment to ensure optimal performance.
Education
Undergraduate - Industrial Design
RMIT
Victoria11-2028
High School Diploma -
Viewbank College
Rosanna, VIC11-2022
Skills
- Financial transactions
- Client relations
- E-commerce order processing
- Stock management
- Merchandising display
- Stressful environment leadership
- Coffee preparation skills
References
References available upon request.
Personal Information
Date of Birth: 05/19/04
Timeline
Customer Service Representative
KMart
11.2023 - 08.2025
Barista
Muffin Break
01.2022 - 12.2022
Undergraduate - Industrial Design
RMIT
High School Diploma -
Viewbank College