SANDRA DEE SEFTON
Woonona,NSW
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agency Chef
Chefs On The Run
01.2023 - Current
- Flexible and good knowledge of recipes
- Excellent customer service
- Learn and adapt to new environments
- Developed strong communication and organizational skills.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
Operation Manager
CaterCare
10.2019 - 09.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced financial inconsistencies by 3% while assessing and verifying billing invoices and expense reports by.
- Business success and increase profit levels by 5%.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operation Support Manager
CaterCare
08.2018 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Investigated OH&S issues to determine causes and develop solutions.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed Sites from 48 residents to 350 residents.
Chef Manager
CaterCare
01.2016 - 08.2018
- Assisted with menu development and planning.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Monitored food production to verify quality and consistency.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Evaluated food products to verify freshness and quality.
- Pitched in to work line during busy periods or in place of sick employees.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Implemented food cost and waste reduction initiatives to save money.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Modified recipes to accommodate dietary restrictions and allergies.
Chef
Alseasons Casuals Hospitality Staff Agency
06.2013 - 01.2016
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Chef
Kiama Leagues Club
06.2013 - 04.2014
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Chef /Site Manager
Compass Group -Scolarest -Weerona College, Wollongong & Eurest BlueScope Steel
01.2008 - 06.2013
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Monitored food production to verify quality and consistency.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Implemented food cost and waste reduction initiatives to save money.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Education
Diploma - Leadership & Management
BSI
Sydney, NSW04.2022
Certificate IV - TAE40110
TAFE
Wollongong 250007.2014
Diploma - Hospitality & Management
TAFE
Wollongong, NSW11.2009
Trade Papers - Hospitality
Trade Certificate
NSW02.1989
Skills
- Managing multiple sites (7 -9 sites of 100employees )
- Strong knowledge of Work, Health & safety
- Computer Knowledge-Google & Microsoft
- NSW Food Safety Knowledge
- Aged Care Accreditation experience
- Excellent communication skills both written and verbal
- Cash management
- Payroll & Rostering
- Negotiation and conflict resolution
- Leadership skills with the ability to motivate others to their full potential
Certification
- Business Mapping -Compass Group-2010
- Working with Children Check-2020-2025
- Food Safety Supervisors,-2022-2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Agency Chef
Chefs On The Run
01.2023 - Current
Operation Manager
CaterCare
10.2019 - 09.2022
Operation Support Manager
CaterCare
08.2018 - 10.2019
Chef Manager
CaterCare
01.2016 - 08.2018
Chef
Alseasons Casuals Hospitality Staff Agency
06.2013 - 01.2016
Chef
Kiama Leagues Club
06.2013 - 04.2014
Chef /Site Manager
Compass Group -Scolarest -Weerona College, Wollongong & Eurest BlueScope Steel
01.2008 - 06.2013
Diploma - Leadership & Management
BSI
Certificate IV - TAE40110
TAFE
Diploma - Hospitality & Management
TAFE
Trade Papers - Hospitality
Trade Certificate
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