SANDRA PAOLA MARQUEZ JULIO

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

• Boosted team performance by training.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

I also worked as a supervisor a few times

• Supervise in all areas that the work was being cleaned properly.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and guest toiletries.

• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Built and managed processes for tracking and monitoring department performance.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Reported financial data and updated financial records in ledgers and journals.
• Input financial data and produced report using Microsoft Office such as Word, Excel and Power Point.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Managed and completed paperwork and overall office administration operations.
• Attended to office operations and required paperwork.
• Kept team efficient and on-task by maintaining well-stocked and organized supplies.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Drafted agendas, recorded minutes and created documents for meetings.