Sandra Xiji Fan
Baulkham Hills,NSW
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
Administration Assistant
Boardland Solutions
01.2012 - 04.2015
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Composed inter-office correspondence and provided product and service information to customers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Manager
Planettel
03.2008 - 01.2011
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
Store Sales Representative
Vodafone
01.2006 - 02.2008
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Aided in managing seasonal promotions, ensuring proper signage was displayed throughout the store.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Prioritized helping customers over completing other routine tasks in store.
Store Sales Associate
Phone World
01.2003 - 01.2006
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Nursing Assistants - Nursing Assistance
TAFE
Sydney, NSWYear 12 -
Randwick Girls High School
Randwick, NSWSkills
- Report Preparation
- Data organization
- Writing reports
- Product branding
- Expense validation
- Database entry
- Order Placement
- Invoice Processing
- Negotiation
- Customer relations and communications
- Internal Communications
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Administration Assistant
Boardland Solutions
01.2012 - 04.2015
Office Manager
Planettel
03.2008 - 01.2011
Store Sales Representative
Vodafone
01.2006 - 02.2008
Store Sales Associate
Phone World
01.2003 - 01.2006
Nursing Assistants - Nursing Assistance
TAFE
Year 12 -
Randwick Girls High School
Peronal Interest
I enjoy Fashion, Travelling and a Game of Snnoker.
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