Sandrine Niyoyavyanditse
Coffs Harbour,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and working towards maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Probe CX
07.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
Hungry Jack's
09.2018 - 03.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Waitress Trainee
Gurus Masters Of Indian Cuisine
09.2018 - 03.2019
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback.
Education
No Degree - Cert 3 Aging And Disability
Coffs Coast Community College
Coffs Harbour, NSW08.2024
No Degree - Cert 1 Information, Digital Media And Technology
Tafe
Springfield, QLD12.2021
No Degree -
Redbank Plains State High School
Redbank Plains, QLD12.2021
Skills
- Account Updating
- Documentation
- Paperwork Processing
- Product Knowledge
- Call Management
- Follow-Up Skills
- Customer Relationship Management (CRM)
- Call Center Experience
Accomplishments
small business owner hoping to excel and expand in the near future
Timeline
Customer Service Representative
Probe CX
07.2023 - 12.2023
Crew Member
Hungry Jack's
09.2018 - 03.2019
Waitress Trainee
Gurus Masters Of Indian Cuisine
09.2018 - 03.2019
No Degree - Cert 3 Aging And Disability
Coffs Coast Community College
No Degree - Cert 1 Information, Digital Media And Technology
Tafe
No Degree -
Redbank Plains State High School
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