Sandul Mapalagama
Sydney,NSW
Summary
A hardworking and detail-oriented team player, committed to achieving company goals through effective collaboration and exceptional organizational skills. Proven ability to handle multiple projects simultaneously while maintaining a high level of accuracy. Ready to contribute to a dynamic work environment with a strong foundation in time management, interpersonal communication, and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Charcoal Kingdom
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Commercial Cleaner
BCR Property Solutions
03.2023 - 09.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Kitchen Staff Member
Heliya Sri Lankan Authentic Cuisine
12.2023 - 07.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
Bachelor of Information Technology - Information Technology
University of Technology Sydney
Sydney, NSW08.2025
Diploma of Information Technology - Information Technology
University of Technology Sydney
Colombo, Sri Lanka06.2023
Accounting
Association of Accounting Technicians of Sri Lanka
Sri Lanka05.2023
University Foundation - Computing/IT
Australian College of Business And Technology
Sri Lanka01.2023
Dual Diploma - Information Technology
Esoft Metro Campus
Colombo, Sri Lanka06.2022
General Certificate of Education O/L Examination - Accounting, Mathematics, Science
St.Joseph's College
Colombo, Sri Lanka03.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Up-selling techniques
- Data entry proficiency
- Customer Assistance
- Reliable and Responsible
- Creative Thinking
- Issue Resolution
- Microsoft Office
- Work Task Prioritization
Timeline
Kitchen Staff Member
Heliya Sri Lankan Authentic Cuisine
12.2023 - 07.2024
Customer Service Cashier
Charcoal Kingdom
08.2023 - Current
Commercial Cleaner
BCR Property Solutions
03.2023 - 09.2024
Bachelor of Information Technology - Information Technology
University of Technology Sydney
Diploma of Information Technology - Information Technology
University of Technology Sydney
Accounting
Association of Accounting Technicians of Sri Lanka
University Foundation - Computing/IT
Australian College of Business And Technology
Dual Diploma - Information Technology
Esoft Metro Campus
General Certificate of Education O/L Examination - Accounting, Mathematics, Science
St.Joseph's College
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