Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sanduni Vithanage

Brisbane,QLD

Summary

With a background in Hospitality and Tourism management, I have developed a keen understanding of customer service excellence and operational efficiency in the hospitality industry. My experience spans from being a staff member at Sri Lanka's largest cafe chain to a bar crew member at one of Sri Lanka's most popular tiny bars. Through these roles, I have honed my skills in marketing,Organization, management and leadership,ensuring that every guest's experience is memorable. I am currently furthering my education in hospitality and tourism management, aiming to bring a blend of academic knowledge and practical experience to the forefront of the hospitality sector.

Overview

4
4
years of professional experience

Work History

Bar Crew Member

Uncle's Bar Colombo
Colombo, Sri Lanka
02.2022 - 10.2023
  • Contributed to making Uncle's Bar one of the top 500 bars in Asia through exceptional customer service and beverage expertise.
  • Managed inventory and restocking processes to ensure the bar was well-equipped for daily operations.
  • Developed and maintained relationships with patrons to encourage repeat business and a positive environment.
  • Trained new staff members, ensuring they met the bar's high standards of service and efficiency.
  • Implemented promotional activities and events that significantly increased bar patronage and revenue.

Staff Member

Barista SL
Colombo, Sri Lanka
02.2020 - 04.2021
  • Played a key role in delivering italian coffee and exceptional customer service, contributing to the cafe's success across its 27 outlets
  • Coordinated with the kitchen and barista teams to ensure timely and accurate order delivery
  • Managed multiple customer orders efficiently, prioritizing tasks minimize wait times.

Education

Bachelors in Tourism And Hotel Management

Griffith University
QLD
08-2027

Foundation in Hospitality And Tourism Management

IGHE Campus
Dehiwala, Sri Lanka
03-2024

Diploma in Hospitality And Tourism Managem

Transmind Institue of Training And Development
Dehiwala, Sri Lanka
12-2023

Diploma in Business Administraion

International Collage of Business And Technology
Colombo, Sri Lanka
11-2021

Skills

  • Quality control checks
  • Quality assurance
  • Store opening and closing
  • Food preparation
  • Safety awareness
  • Stock management
  • Task prioritization
  • Problem-solving
  • Valid Driver's license
  • Hospitality service expertise
  • Cooking
  • Workplace safety
  • Cleaning
  • Customer service

Languages

English
Professional

References

References available upon request.

Timeline

Bar Crew Member

Uncle's Bar Colombo
02.2022 - 10.2023

Staff Member

Barista SL
02.2020 - 04.2021

Bachelors in Tourism And Hotel Management

Griffith University

Foundation in Hospitality And Tourism Management

IGHE Campus

Diploma in Hospitality And Tourism Managem

Transmind Institue of Training And Development

Diploma in Business Administraion

International Collage of Business And Technology

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Sanduni Vithanage