Sandy Banwait
Melbourne,VIC
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Manager
Mirabellas Of Doncaster
03.2020 - 07.2023
- Overseeing overall operations.
- Processing online and phone orders
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Customer Service Representative
Kiwi Bank And NZ Post
06.2008 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Updated account information to maintain customer records.
Store Supervisor
Fruit Monster
01.2010 - 06.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
ADM Online
Woolworths Group
07.2023 - Current
Education
Diploma In Business - Major in Accounting
Bay of Plenty Polytechnic Tauranga
Tauranga NewZealand12.2006
Graduate Diploma In Computer Science - Computer Science And Programming
NIIT Kapurthala
Punjab India03.2002
Bech In Commerce Year 1 - Commerce
Hindu Kanya College
Kapurthala India03.2002
Skills
- Cash Register Operations
- Merchandise Quality Assurance
- Retail Industry Experience
- Superior Work Ethic
- Store Maintenance
- Stock Replenishment
Timeline
ADM Online
Woolworths Group
07.2023 - Current
Manager
Mirabellas Of Doncaster
03.2020 - 07.2023
Store Supervisor
Fruit Monster
01.2010 - 06.2019
Customer Service Representative
Kiwi Bank And NZ Post
06.2008 - 09.2009
Diploma In Business - Major in Accounting
Bay of Plenty Polytechnic Tauranga
Graduate Diploma In Computer Science - Computer Science And Programming
NIIT Kapurthala
Bech In Commerce Year 1 - Commerce
Hindu Kanya College
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