Sandy Campbell

Assessment and Planning: Collaborating with recipients to understand their unique needs, goals and preferences, and helping them to develop a personalised plan that outlines the necessary supports and services that can be available to them.

Connecting to services: Identify and connect the recipients with appropriate service providers, community resources, and supports that align with their NDIS plan. This can include healthcare providers, therapists, educational services and community activities.

Coordination and Management: Coordinating multiple supports and services to ensure they are delivered to the recipient seamlessly and effectively. This involves scheduling appointments, managing service agreements, and ensuring all parties are working together harmoniously.

Advocacy: Acting as the recipients advocate, ensuring their needs and preferences are respected and addressing any issues with service providers and bureaucratic processes.

Monitoring and review: Continuously monitoring the recipients progress and the effectiveness of their NDIS plan, making necessary adjustments to meet their evolving needs and goals.

Education and empowerment: Providing recipients and their families with information and guidance on maximising their NDIS plan, including understanding their rights, available supports, and how to access services.

Crisis management: Offering support during crises or significant life changes, ensuring the recipients have the resources and assistance to navigate these situations.

Record keeping: Keeping detailed records of all interactions, services provided, and progress made. provide reports of your progress to the NDIS, such as an initial plan implementation report.

Capacity building: Help the recipient to explore ways to help them build their confidence and how to exercise their choice and control. Assist recipients to explore opportunities to fulfil tasks more independently.

*Assisted recipients with daily living needs to maintain self-esteem and general wellness.

*Helped recipients manage and reach individual goals, supporting independent progression and social skills.

*Enhanced the quality of care for recipients by providing personalised support and assistance with daily living activities.

*Transported recipients to appointments, shopping venues and entertainment events according to determined schedule.

*Established trusting relationships with recipients and their families through empathetic communication and active listening.

*Developed strong rapport with recipients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

*Kept recipients engaged in social networks and communities for personal health and growth.

*Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.