Sandy COLGAN

Created my business as a sole trader contractor, called Learn YOUniquely, earlier in 2023.

I am a skilled, experienced and qualified Trainer/Assessor and am able to deliver/assess:

- Certificate III in Individual Support (Ageing & Disability specialisation)

- Certificate III in Business

- Certificate IV in Leadership & Management

- Certificate IV in Community Services Management

- Certificate IV in Human Resources

- Certificate IV in Business

- Certificate IV in Disability

- Skillsets within the above mentioned qualifications

- Diploma of Leadership/Management

- Diploma of Business

- Diploma of HR Management

I predominantly performed VET/RTO compliant tasks such as:

- Virtual & F2F Classes

- Online marking of the theoretical components of Units of Competency

- F2F Practical Assessments

- Course Content Writing/Reviews

- Mapping

- Mentor & support adult students to succeed in their studies

- Individualised Assessment tools, conditions & environments for particular students who may experience a barrier to their learning eg disclosed a Disability, ESL, LLN is minimal, Technology & IT expertise is minimal etc.

- Develop key RTO documents eg Student Handbooks, Assessment Tools, Course Material, Learner's Guides, Assessor's Guides etc.

Resigned: Role & Responsibilities were untenable due to the extreme workload for one Learning & Development Officer across two regions ie Gold Coast & Ballina

• Plan, prepare & facilitate CAREgiver & Key Player F2F Orientation sessions
• Support individual learning needs and provide one-on-one guidance to support successful achievement of the required Onboarding learning/Orientation
• Regular liaisons with the newly developed 'People' team in the Gold Coast to ensure that the entire team is aware of their role, responsibilities & accountabilities
• Support CAREgivers in the use of Home Instead-specific technology to enhance their skills & ability to effectively perform their role
• Continual collaborative & consultative communication with the Care Coordination team & other relevant Key Players
• Identify any areas for improvement in processes to achieve efficient and cost-effective processes
• Provide support, information, guidance, tips & suggestions to CAREgivers completing the Certificate III in Individual Support via the Home Instead Academy
• Accurate, factual, timely record-keeping is paramount to ensure compliance, effective communication & informative to the relevant Key Players
• Establish & maintain positive professional relationships with Home Instead employees
• Maintain an organised, safe & professional work environment
• Continue to actively participate in PD activities eg Webinars, TED Talks, subscribe to relevant e-newsletters, in order to maintain currency of my knowledge in the Aged Care, Community Services & Disability sectors
• Conduct workplace observations for individual CAREgivers
• Planning, preparing & facilitating annual mandatory CAREgiver training eg Manual Handling, Medication Prompting, Recognise Diversity & Elder Abuse
• Facilitate quarterly CAREgiver meetings in the Gold Coast and Northern NSW
• Utilise my advanced interpersonal skills, rapport building skills & effective communication techniques to assist with establishing a positive experience for new CAREgivers & existing CAREgivers
• Actively commit & demonstrate ongoing support to CAREgivers, as required

Resigned: Organisational challenges with encouraging job seekers to enrol in short skill-set courses and/or full qualification courses

• Position involved facilitating face-to-face classes with adults, predominantly Job Seekers; fortnightly classes via Teams for 40+ trainees with three (3) different Disability/Aged Care service providers and individualised support for learners with particular learning barriers
• The primary objective was to customise Assessment tools, conditions and/or environments to suit the learning needs of each learner to ensure that they achieved success
• During 2021-21, the COVID-19 pandemic had a significant negative impact on many industries and the learners/students were undergoing studies with a goal of transferring to a different and unfamiliar industry ie Aged Care, Disability Services or Home & Community Care
• Success was achieved by all students because they possessed a myriad of transferable skills, coupled with their 'thirst to learn', which in turn, led them to obtaining paid, meaningful and different employment to their previous work/career backgrounds
• Provided regular and ongoing support, guidance and liaisons with companies who partnered with ETC to assist them to upskill their workforce, via formal traineeships
• The courses and qualifications that I delivered, facilitated, assessed no evaluated were:- Intro2Care - comprising three (3) Units of Competency- Certificate III - Individual Support (specialisation in Ageing, Disability and Home & Community Care- Certificate IV - Disability- Certificate IV - Community Services- Certificate IV - Ageing Support
• All learning & Knowledge Assessments were conducted online via the Learning Management System, Catapult, classroom activities simulating a workplace environment and Workplace Observations for the Performance components and the student record-keeping system used was Axcelerate
• The various IT systems used frequently and daily were:- Catapult- Axcelerate- Aurion (HR & Payroll)- Teams- ETC's Intranet- Microsoft suite of,programs eg Outlook, Excel, Publisher, PowerPoint etc
• Empowered students with knowledge, skills and practical simulated workplace scenarios to assist them to be prepared for the 'real' workplaces and situations in the Aged Care, Disability and Home & Community sector/s
• Make learning fun and enjoyable by being genuine, non-judgmental, display a friendly demeanour, show a happy disposition and incorporating activities to encourage group discussions
• My personal and professional mantras are:"No question is a silly question "You are never too old / young to learn something new", "Everyone learns differently and at varying rates or paces"

Training Department was disbanded due to Nortec being unsuccessful in their

9 x applications for Government funding for existing & new regions.

• Developed individual Training Plans for adult learners / Job Seekers, facilitated face-to face classes for:- Skillsets, comprising three (3) units of competency from the Certificate III - Individual Support Qualification (specialisation in Ageing Support, Disability and Home & Community- Certificate III - Individual Support
• Adapt and individualise learning and assessment tools / activities to support and assist learners with learning barriers, including disclosed Dyslexia, ADHD, Mental Illness, PTSD, Acquired Brain Injury, hearing and/or sight impairment etc
• Performed similar reasonable adjustments to Assessment tools and activities for many students who had minimal digital literacy skills, English was their 2nd or 3rd preferred language, LLN skills were negligible and their level of self-confidence, self-worth and self-esteem were low
• It was always a privilege and an honour to visually see the personal growth in students during their studies and they would 'bloom and flourish' whilst also enhancing their opportunities to gain paid employment and to improve their self-confidence and self-worth.

Resigned due to the organisational lack of planning, due diligence & duty of care for employees (clinical, direct care & office-based), in-home clients, Day Respite clients, Orthodox religion parishioners etc. ( COVID-19).

• Identified organisational needs, objectives and designed processes to support business requirements
• Aligned all service delivery models, Policies & Procedures, record-keeping processes, HR processes, Payroll processes, WH&S processes to the relevant Australian Legislative, regulatory and statutory requirements
• Ensured compliance in Policies, Procedures, documentation, individualised client funding, monthly reporting to the Department of Health, including amending P&P's to support the two (2) national reforms ie Aged Care and the NDIS
• Established and maintained lucrative professional partnerships with a myriad of companies to meet individualised needs of clients
• Conducted internal audits and carried performed detailed analysis of identified risks eg hazards, incidents, injuries, complaints etc
• Participated actively in the COVID-19 Management Committee, including the development and constant review of an organisational COVID-19 Management Action Plan to ensure the safety of all employees, 1,700+ clients, tradespeople etc
• Developed 'Return to Work' plans and supported injured staff during their recovery
• Instrumental in implementing a Continuous Improvement Management System to ensure compliance, in all aspects, of service provision, were met and complied with
• Performed all facets of HR, including Recruitment & Selection, Performance Management, Employee Grievance mediation, Employee induction and ongoing training etc
• Coached, mentored and supported a diverse range of staff across four (4) regions
• Created, implemented and evaluated a Staff Wellbeing program
• Collaboratively engaged with all relevant stakeholders to prepare the organisation for annual and three (3) yearly Government departmental audits
• Approached every task, each day and all tasks with enthusiasm, a positive attitude, an 'eye for detail' and with proficiency
• Supported, encouraged and guided many staff who were engaged in formal traineeships with GOC Care or who had commenced studies externally and required me to provide feedback and third party reports to RTO's

Resigned because I was offered the opportunity to perform a higher level management role with GOC Care.

• Motivated and led teams to work collaboratively to achieve KPI's, compliance and organisational objectives
• Complaints management and resolution (employees and clients)
• Completed quarterly reporting to the relevant Australian Government funding Departments
• Risk Management eg review and analysis of hazards, incidents and injuries to determine the root cause and/or methods to minimise the assessed risk
• Conducted organisational analyses on every aspect, in preparation for Government departmental audits
• This included participating, in person, in the audits to ensure ongoing compliance and Government-funded programs continuance
• Approached each day and each task with enthusiasm, attention to detail, positive attitude and a drive to succeed
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

FSG Aust. was placed under legal administrators & the company was made insolvent.

• Managed quality services to clients with a wide-ranging service delivery models
• Enabled employees to participate in professional development activities and training
• Supported business management projects by monitoring and tracking risks, issues and action items.
• Assisted with hiring process and training of new employees.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed and delivered the organisational business plan and communicated company vision and objectives to motivate and inform teams
• Actively participated in the preparation and Government departmental annual and/or three (3) yearly audits

Resigned due to being offered an opportunity to work closer to home & at a higher level of management with FlexiCare Inc.

• Met with customers (clients and families) to discuss and arrange service needs, including referrals to relevant specialists, Allied Health, GP's etc
• Trained and regularly mentored employees on performance-oriented strategies and customer service techniques
• Supervised and directly managed employees and assessed their performance to determine individual or team training needs
• Completed all required detailed preparations for Government departmental audits
• Conducted regular analysis of trends of incidents (clients, employees and other relevant people), hazards, injuries, complaints, motor vehicle accidents etc
• To implement effective strategies to minimise the risk to employees and to the organisation