Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Diamond

Coolum Beach,QLD

Summary

Dynamic Customer Service Representative with a proven track record at Commonwealth Bank, excelling in conflict resolution and cash handling. Demonstrated ability to enhance customer loyalty through empathetic complaint resolution and efficient management of escalated calls. Proficient in banking software, leveraging critical thinking to deliver satisfactory outcomes for clients and the organization.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Commonwealth Bank
09.2005 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • High volume cash handling and reconciliation
  • Foreign Exchange Specialist

Education

High School Diploma -

Southport State High School
Southport, QLD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • cash handling
  • foreign exchange
  • conflict resolution
  • compliance and security knowledge
  • proficiency in banking software
  • financial analysis
  • time management

Timeline

Customer Service Representative

Commonwealth Bank
09.2005 - Current

High School Diploma -

Southport State High School
Sandy Diamond