Sandy Diamond
Coolum Beach,QLD
Summary
Dynamic Customer Service Representative with a proven track record at Commonwealth Bank, excelling in conflict resolution and cash handling. Demonstrated ability to enhance customer loyalty through empathetic complaint resolution and efficient management of escalated calls. Proficient in banking software, leveraging critical thinking to deliver satisfactory outcomes for clients and the organization.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
09.2005 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- High volume cash handling and reconciliation
- Foreign Exchange Specialist
Education
High School Diploma -
Southport State High School
Southport, QLDSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- cash handling
- foreign exchange
- conflict resolution
- compliance and security knowledge
- proficiency in banking software
- financial analysis
- time management
Timeline
Customer Service Representative
Commonwealth Bank
09.2005 - Current
High School Diploma -
Southport State High School
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