Sandy Do
Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Freelance Shoes
03.2023 - 10.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Sales Assistant
Luxtralia PTY. LTD (Victoria Secret)
10.2022 - 10.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Resolved of customer complaints by quickly addressing concerns and offering appropriate solutions
- Generated sales leads by engaging with casual shoppers and following up promptly on sales opportunities
- Increased customer interest in products by delivering well-informed product recommendations and overcoming objections.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Program Facilitator
Wayahead
03.2022 - 10.2022
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Gathered participant feedback regularly via surveys or evaluations, utilising insights gained for continuous improvement of future programming iterations.
Retail Sales Assistant
Kathmandu PTY LTD
04.2021 - 12.2022
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Assisted in store merchandising, stocking shelves and setting up displays.
- maintained knowledge of company products and services to make informed recommendations to clients.
- Improved store appearance with effective merchandising and creative displays.
Administrative Assistant
R & G Transport
03.2021 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service
Char Bar
03.2020 - 10.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Trained and mentored new cashiers to maximise performance with skilled, efficient and knowledgeable team members.
All rounder
Oliver brown
01.2018 - 03.2019
- Address customer concern and resolve all issues to guest's satisfaction
- Resolve customers' complaints while maintaining positive an attitude
- Adhered to safe practices, food safety regulations and corporate guidelines
- Train new employees, demonstrating the correct way tasks needs to be done
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Education
Bachelor of Arts - Psychology
Macquarie University
Sydney, NSW01-2026
Skills
- Retail Technologies: POS system operation, inventory management, and CRM systems
- Customer Service: Conflict resolution, communication, and team collaboration
- Time Management: Ability to multitask and work efficiently under pressure
- Sales Techniques: Upselling, cross-selling, and customer relationship management
- Merchandising: Visual merchandising and product knowledge
Timeline
Sales Assistant
Freelance Shoes
03.2023 - 10.2024
Retail Sales Assistant
Luxtralia PTY. LTD (Victoria Secret)
10.2022 - 10.2024
Program Facilitator
Wayahead
03.2022 - 10.2022
Retail Sales Assistant
Kathmandu PTY LTD
04.2021 - 12.2022
Administrative Assistant
R & G Transport
03.2021 - 10.2021
Customer Service
Char Bar
03.2020 - 10.2020
All rounder
Oliver brown
01.2018 - 03.2019
Bachelor of Arts - Psychology
Macquarie University
Similar Profiles
Waquar Ullah KhanWaquar Ullah Khan
Accounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.CAccounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.C
Uday NishadUday Nishad
Warehouse Operations Manager at Diamond Shoes ( Kcorner shoes )Warehouse Operations Manager at Diamond Shoes ( Kcorner shoes )
Han (Tina) NguyenHan (Tina) Nguyen
Assistant Manager /Senior Sales Associate at Gimre's Shoes, New BalanceAssistant Manager /Senior Sales Associate at Gimre's Shoes, New Balance
POLLY LAIPOLLY LAI
APAC Indirect Procurement - Senior Sourcing Manager at Orsted TaiwanAPAC Indirect Procurement - Senior Sourcing Manager at Orsted Taiwan
Brody GattBrody Gatt
Warehouse Storeperson at Peter Warren AutomotiveWarehouse Storeperson at Peter Warren Automotive