Sandy Ford
Murrumba Downs,QLD
Summary
Experienced in customer service roles, adept at managing high volumes of inbound and outbound calls while providing essential information and support related to complex inquiries. Coordinated job schedules to streamline processes and enhance client interactions, ensuring data accuracy and adherence to confidentiality standards. Effectively resolved customer complaints in fast-paced environments, demonstrating strong problem-solving capabilities and effective communication skills. Proficient in project management, inventory management, and invoicing processes, contributing to overall business objectives.
Overview
13
13
years of professional experience
Work History
Resource Coordinator
Ford Bros Family Business
Brisbane, QLD
04.2025 - Current
- Coordinated job schedules, ensuring seamless workflow and effective client interactions.
- Managed inventory and invoicing processes to align with business objectives.
- Followed up on customer inquiries and feedback to improve client satisfaction.
Customer Service Agent
Smart Services QLD
03.2023 - Current
- Manage a high volume of inbound and outbound calls, expertly providing critical information and support related to Cyclone Alfred.
- Resolve complex customer complaints and inquiries efficiently in a fast-paced environment.
- Safeguard data accuracy and adhere to departmental processes while consistently preserving confidentiality and integrity.
- Process applications for Cyclone recovery payments and collaborate with colleagues to fulfill data requests effectively.
Community Liaison Advocate for Homeless & Disadvantaged
Fill Your Cup (Voluntary Community Organisation)
02.2021 - Current
- Lead and coordinate a team of volunteers to deliver impactful support to homeless and disadvantaged individuals.
- Conduct thorough needs assessments through visits and calls, advocating assertively for access to essential services.
- Organize weekly meals and manage logistics while effectively mobilizing volunteer support for community initiatives.
Uber Driver
Self-Employed
01.2023 - 01.2024
- Provide safe and efficient transportation for passengers by strategically managing route planning through the Uber app.
- Maintain a clean vehicle and excel in customer service while proactively addressing passenger inquiries and complaints.
Accounts Representative
Collection House Group
01.2022 - 08.2022
- Managed customer accounts by consistently updating information and resolving inquiries accurately.
- Prepared invoices while establishing strong customer relationships to ensure timely payments.
Support-Palliative Care Worker
Home Instead Senior Care
01.2020 - 01.2021
- Worked closely with families to create tailored support plans, ensuring thorough assistance for patients.
- Organized and led recreational activities while effectively collaborating with other care providers.
NDIS Support
Private Client with ABN
11.2019 - 01.2021
- Assisted clients in achieving their personal goals by providing tailored care that aligns with individualized support plans.
- Supported clients in public settings and coordinated transportation to enhance community access.
Community Coordinator
Nexus Care
01.2018 - 01.2020
- Carefully organized and oversaw community events for elderly and women’s groups, enhancing community connections.
- Actively participated in community initiatives, ensuring high engagement and readiness for various activities.
Various Roles
Queensland Building and Construction Commission
01.2012 - 01.2017
- Progressed from contact center roles to a customer liaison officer, specializing in stakeholder engagement and relationship management.
- Developed strong administrative and customer service skills in a regulatory environment.
Skills
- Data entry and administration
- Scheduling coordination
- Invoicing processing
- Customer relationship management
- Call volume management
- Effective communication
- Team collaboration
- Problem solving
- Change management
- Customer service and support
- Conflict resolution
References
Available upon request.
Timeline
Resource Coordinator
Ford Bros Family Business
04.2025 - Current
Customer Service Agent
Smart Services QLD
03.2023 - Current
Uber Driver
Self-Employed
01.2023 - 01.2024
Accounts Representative
Collection House Group
01.2022 - 08.2022
Community Liaison Advocate for Homeless & Disadvantaged
Fill Your Cup (Voluntary Community Organisation)
02.2021 - Current
Support-Palliative Care Worker
Home Instead Senior Care
01.2020 - 01.2021
NDIS Support
Private Client with ABN
11.2019 - 01.2021
Community Coordinator
Nexus Care
01.2018 - 01.2020
Various Roles
Queensland Building and Construction Commission
01.2012 - 01.2017
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