Sandy Frewen Lord
Springfield Lakes,Australia
Summary
Dynamic retail professional with extensive experience at Wesfarmers Bunnings, excelling in customer service and merchandising. Proven track record in inventory management and promotional display setup, enhancing store presentation and driving sales. Adept at implementing planograms and fostering strong supplier relationships to optimize product visibility and customer engagement.
Overview
27
27
years of professional experience
Work History
On-Road Sales Merchandiser
Azalea Grove Nursery
, Australia
07.2021 - Current
- Establish a strong relationship with Bunnings team members and Management and Independent Retail Nurseries throughout Brisbane City, Brisbane Northside, Sunshine Coast and Western area out to Toowoomba/Warrick region
- Attend stores on a weekly call cycle
- Ordering of stock through Smart phone Vendor App
- Merchandise stock on to bench space, end caps, and build promotional areas for seasonal displays as per Bunnings merchandising standards
- Action price tickets and price changes through Bunnings inhouse systems
- Merchandising and cleaning of designated display areas in an efficient manner with Independent Retails Nurseries
- Process all paperwork regarding orders for Nurseries
- Training team members on plants requirements and new products
- Picking, packing and delivery of stock
- Organise credits and replacement of stock
- Set up racking and fixtures to execute displays
Team Member in Builders/Trade Departments and Lifestyles Department
Wesfarmers Bunnings Springfield Central
Springfield Lakes, Australia
07.2015 - 06.2021
- Provide customers with expert and courteous assistance throughout the shopping experience.
- Merchandised stock aligning with Planograms and Bunnings Policy.
- Managed departmental and bay area transitions.
- Executed price changes via Zebra system.
- Executed physical setup by installing storage systems and display structures.
- Maintained high presentation standards by cleaning departments according to company procedures.
- Rotate old stock following company policies.
- Performed nighttime stock maintenance during busy periods.
- Handled incoming inventory shipments.
- Managed stock orders and completed necessary paperwork.
- Conducted weekly and annual inventory counts.
- Processed stock credits.
- Conducted POS operations efficiently.
- Operated PDT/Zebra scanners efficiently in daily tasks.
Retail Sales Merchandiser
Wesfarmers Officeworks Oxley
Brisbane, Australia
08.2009 - 07.2015
- Serving of customers with positive experience to retain return business
- Merchandise stock, ticketing and build product displays
- Building and maintaining relationships with suppliers
- Maintain a current knowledge of merchandise trends and customer buying habits
- Developed promotional campaigns to increase interest in products
- Relay bays and departments as per company planograms
- Building of racking and fixtures
- Receiving and dispatch of stock
- Designing engaging product displays
- Ticketing and price changes
- Maintained stock to company's visual merchandise standards
- Maintained general housekeeping
- Maintain up-to-date knowledge of sales and store promotions
- Stock takes
- Night filling
- Set up new stores and assist other stores with relays
- POS operation
Store Manager
The Warehouse Retail Group
01.1998 - 01.2009
- I started as a casual employee and progressed to the role of Store Manager, overseeing up to sixty team members in Big Box Stores with an annual sales turnover of $9 million
Education
Matriculated -
Casuarina Seniors College
Skills
- Customer service
- Visual merchandising
- Inventory management
- Stock ordering
- Price ticketing
- Promotional display setup
- Plan-o-gram implementation
- Fixture placement
- Stock replenishment
- Merchandising trends
- Time management
- Merchandise planning
- Microsoft
- Word
- Outlook
- Excel
- MYOB
- Adobe
- PDF Suite
- Zebra
- Manual Pallet Jack
- Electric Pallet Jack
- Forklift
- Walkie stacker
- PDT scanner
- Smartphone
- iPad
- Laptop
Timeline
On-Road Sales Merchandiser
Azalea Grove Nursery
07.2021 - Current
Team Member in Builders/Trade Departments and Lifestyles Department
Wesfarmers Bunnings Springfield Central
07.2015 - 06.2021
Retail Sales Merchandiser
Wesfarmers Officeworks Oxley
08.2009 - 07.2015
Store Manager
The Warehouse Retail Group
01.1998 - 01.2009
Matriculated -
Casuarina Seniors College