Dynamic retail professional with extensive experience at Wesfarmers Bunnings, excelling in customer service and merchandising. Proven track record in inventory management and promotional display setup, enhancing store presentation and driving sales. Adept at implementing planograms and fostering strong supplier relationships to optimize product visibility and customer engagement.
Overview
27
27
years of professional experience
Work History
On-Road Sales Merchandiser
Azalea Grove Nursery
, Australia
07.2021 - Current
Establish a strong relationship with Bunnings team members and Management and Independent Retail Nurseries throughout Brisbane City, Brisbane Northside, Sunshine Coast and Western area out to Toowoomba/Warrick region
Attend stores on a weekly call cycle
Ordering of stock through Smart phone Vendor App
Merchandise stock on to bench space, end caps, and build promotional areas for seasonal displays as per Bunnings merchandising standards
Action price tickets and price changes through Bunnings inhouse systems
Merchandising and cleaning of designated display areas in an efficient manner with Independent Retails Nurseries
Process all paperwork regarding orders for Nurseries
Training team members on plants requirements and new products
Picking, packing and delivery of stock
Organise credits and replacement of stock
Set up racking and fixtures to execute displays
Team Member in Builders/Trade Departments and Lifestyles Department
Wesfarmers Bunnings Springfield Central
Springfield Lakes, Australia
07.2015 - 06.2021
Provide customers with expert and courteous assistance throughout the shopping experience.
Merchandised stock aligning with Planograms and Bunnings Policy.
Managed departmental and bay area transitions.
Executed price changes via Zebra system.
Executed physical setup by installing storage systems and display structures.
Maintained high presentation standards by cleaning departments according to company procedures.
Rotate old stock following company policies.
Performed nighttime stock maintenance during busy periods.
Handled incoming inventory shipments.
Managed stock orders and completed necessary paperwork.
Conducted weekly and annual inventory counts.
Processed stock credits.
Conducted POS operations efficiently.
Operated PDT/Zebra scanners efficiently in daily tasks.
Retail Sales Merchandiser
Wesfarmers Officeworks Oxley
Brisbane, Australia
08.2009 - 07.2015
Serving of customers with positive experience to retain return business
Merchandise stock, ticketing and build product displays
Building and maintaining relationships with suppliers
Maintain a current knowledge of merchandise trends and customer buying habits
Developed promotional campaigns to increase interest in products
Relay bays and departments as per company planograms
Building of racking and fixtures
Receiving and dispatch of stock
Designing engaging product displays
Ticketing and price changes
Maintained stock to company's visual merchandise standards
Maintained general housekeeping
Maintain up-to-date knowledge of sales and store promotions
Stock takes
Night filling
Set up new stores and assist other stores with relays
POS operation
Store Manager
The Warehouse Retail Group
01.1998 - 01.2009
I started as a casual employee and progressed to the role of Store Manager, overseeing up to sixty team members in Big Box Stores with an annual sales turnover of $9 million
Education
Matriculated -
Casuarina Seniors College
Skills
Customer service
Visual merchandising
Inventory management
Stock ordering
Price ticketing
Promotional display setup
Plan-o-gram implementation
Fixture placement
Stock replenishment
Merchandising trends
Time management
Merchandise planning
Microsoft
Word
Outlook
Excel
MYOB
Adobe
PDF Suite
Zebra
Manual Pallet Jack
Electric Pallet Jack
Forklift
Walkie stacker
PDT scanner
Smartphone
iPad
Laptop
Timeline
On-Road Sales Merchandiser
Azalea Grove Nursery
07.2021 - Current
Team Member in Builders/Trade Departments and Lifestyles Department