Sandy Hanna
Sydney,NSW
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
XS Espresso
03.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Solicited customer feedback to identify and improve on areas of weakness.
FOH/BOH Team Member
Subway
08.2020 - 07.2021
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
- Removed garbage, compost, and recycling, and placed in designated container areas.
Waitress/cashier
Mr Chen Chinese Kitchen
01.2018 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma of Nursing - Nursing
University of Wollongong
Sydney, NSW11.2024
High School Diploma -
Fairfield High School
Fairfield, NSW11.2021
Skills
- Schedule Development
- Data Analytics
- Staff Management
- Operations Management
- Process Improvement
- Negotiation
- Problem Solving
- Active Listening
- Conflict Resolution
- Performance Evaluation
- Customer Service
- Teamwork and Collaboration
- Telephone Etiquette
- Cash Handling and Management
Languages
Arabic
Full Professional
Assyrian
Full Professional
Timeline
Supervisor
XS Espresso
03.2022 - Current
FOH/BOH Team Member
Subway
08.2020 - 07.2021
Waitress/cashier
Mr Chen Chinese Kitchen
01.2018 - 12.2019
Diploma of Nursing - Nursing
University of Wollongong
High School Diploma -
Fairfield High School
Similar Profiles
Nadeen EsttaifanNadeen Esttaifan
Waitress Supervisor at XS EspressoWaitress Supervisor at XS Espresso
Lauren YokhannaLauren Yokhanna
Barista/All Rounder at XS EspressoBarista/All Rounder at XS Espresso
Maya AbboudMaya Abboud
Cafe Worker at XS EspressoCafe Worker at XS Espresso
Jemma ChadwickJemma Chadwick
Supervisor at XS EspressoSupervisor at XS Espresso
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd