Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandy Hua

Burnside,VIC

Summary

Dedicated and compassionate nursing professional with a solid foundation in healthcare, backed by a Diploma of Nursing and ongoing pursuit of a Bachelor's degree in Nursing. Equipped with diverse clinical experiences across various healthcare settings, including Aged Care, Mental Health, District Nursing, Acute Nursing (Surgical ward), and Subacute (Vascular ward and Orthopaedic Plastics ward). Proven ability to deliver high-quality patient care and support multidisciplinary teams in achieving optimal health outcomes.


Currently working as a Medical Receptionist, demonstrating exceptional organisational and administrative capabilities while concurrently advancing nursing knowledge. Aspiring to leverage acquired expertise and passion for elderly care by transitioning into an Enrolled Nurse role within a nursing home setting. Eager to contribute comprehensive clinical skills, empathy, and a commitment to promoting patient well-being and dignity in a rewarding healthcare environment.

Overview

3
3
years of professional experience

Work History

Receptionist

Maidstone Family Clinic
02.2021 - Current
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Responded to inquiries from callers seeking information.
  • Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Invoiced patients accurately in line with charging guidelines.

Education

Bachelor of Nursing - Nursing

RMIT University
Bundoora, VIC
12.2024

Diploma - Nursing

RMIT University
Melbourne, VIC
12.2022

Skills

  • Performance Improvement
  • Scheduling
  • Supply Management
  • Records Maintenance
  • Highly developed teamwork skills
  • Ability to communicate in languages other than English (Vietnamese)
  • Good planning skills and ability to complete work to schedule
  • Willing to adapt and learn quickly
  • Highly motivated to perform to the best
  • Trustworthy, efficient, and reliable

Languages

Vietnamese
Native or Bilingual

Timeline

Receptionist

Maidstone Family Clinic
02.2021 - Current

Bachelor of Nursing - Nursing

RMIT University

Diploma - Nursing

RMIT University

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Sandy Hua