SANDY KANE
McDonald's Australia
Caroline Springs,VIC
3
Certifications
2027
years of professional experience
Multi-Store Operations Manager steering daily performance across 12 McCafés with oversight of inventory, equipment maintenance, product quality, safety, and profit controls. Builds customer retention through fast service recovery, escalated complaint handling, and consistent standards across sites. Leads crew training, management meetings, and multi-site alignment to keep operations and service delivery steady.
Work History
Manager | Multi-Store Operations (12 McCafés)
- Handle customer interactions daily across 12 McCafés while maintaining consistent service standards.
- Oversee daily operations across 12 McCafé locations, coordinating inventory, equipment maintenance, product quality, and staff alignment.
- Drive customer retention and loyalty strategies across regional sites to strengthen repeat business and sales performance.
- Run management and McCafé operational meetings to set performance benchmarks and align team goals.
- Supervise workplace safety, security compliance, food safety standards, and profit controls across multiple restaurant locations.
- Facilitate continuous crew training and career development programs for McCafé staff members.
Community & Customer Relations Manager
18 Years 8 Months- Deliver stronger local brand visibility by executing targeted Local Store Marketing plans across key markets.
- Managed 5-30 customer complaints per week through structured resolution processes that protected brand reputation.
- Directed promotional and McCafé managers across multiple restaurants, using routine business and marketing audits to maintain execution standards.
- Monitored daily, weekly, and annual sales projections to identify growth opportunities and guide store-level planning.
- Led community outreach, sponsorships, and local public relations initiatives, including the Ronald McDonald Program.
- Analyzed customer feedback and local market trends to inform new product development and service improvement strategies.
- Coordinated customer relations across store locations, balancing complaint handling, feedback follow-up, and brand protection priorities.
Crew Person
1 Year- Delivered efficient front-line customer service across store operations and supported day-to-day service flow.
- Assisted management with in-store marketing rollouts to strengthen local promotion execution.
- Contributed campaign themes that improved promotional awareness and supported customer engagement.
Retail & Tattslotto Assistant
3 Years- Delivered friendly front counter support by resolving customer questions quickly and keeping service interactions smooth and professional.
- Administered Tattslotto terminal operations accurately, processing entries, validating tickets, and paying out prizes without delays.
- Managed stock inventory by receiving deliveries, restocking merchandise displays, and organizing backroom stock for easy access.
Hospitality & Guest Services Attendant
5 Years- Delivered bar service and food waiting in a busy club environment while maintaining responsible service of alcohol standards.
- Conducted promotional spruiking to encourage patron participation in club events and venue marketing initiatives.
- Managed TAB betting operations and gaming floor attendance, delivering accurate payouts and proactive customer assistance.
- Greated members and guests at front desk, managed inquiries, and coordinated club communications.
- Maintained service quality across hospitality duties by keeping interactions professional, accurate, and responsive in a busy venue.
Retail Team Member
2 Years- Restocked shelves and maintained organized merchandising displays to support product availability and store presentation.
- Delivered helpful customer service that supported shopper needs and strengthened day-to-day store operations.
- Applied inventory management and food safety compliance practices while keeping displays organized and shelves ready for customers.
Skills
Customer relations & advocacy
Complaint handling & conflict resolution
Customer retention & loyalty
Local store marketing
Public & community relations
Multi-store operations management
Staff mentorship & training
Quality
service
cleanliness & value (QSC&V)
Inventory management
Food safety compliance
Event promotion
Promotional campaign coordination
Marketing audit
Community outreach planning
Sponsorship activation
Community partnerships
Public relations
Brand reputation management
Customer complaint resolution
Customer feedback analysis
Loyalty program strategy
Certification
Certificate III in Retail Supervision
Timeline
Community & Customer Relations Manager
McDonald's Australia
01.2008 - CurrentRead More
Crew Person
McDonald's
01.2005 - 01.2006Read More
Retail & Tattslotto Assistant
Yarrawonga Newsagency
01.1999 - 01.2002Read More
Hospitality & Guest Services Attendant
Mulwala RSL Club
01.1994 - 01.1999Read More
Retail Team Member
IGA
01.1993 - 01.1995Read More
Manager | Multi-Store Operations (12 McCafés)
McDonald Restaurants
2007 - CurrentRead More