Sandy Lai

• Attended customers to seats, presented menu and took order
• Served food and beverages
• Answered phone calls for reservations, customer enquiries and takeaway order
• Built good relationship with customers, improved customers satisfaction, addressing customer concerns promptly
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
• Weekly inventory counting, managed inventory effectively to prevent shortages and reduce waste.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Calculated staff weekly working hours and reported to business owner
• Reference : Ms Joyce Yin (0460567777)

• Managed a team of junior executives, providing guidance, training, and performance evaluations to ensure their professional growth and development.
• Organized Accounts Payable team structure and work arrangements, supervised the team to ensure that daily works were completed on time
• Verified vendor invoices and ensured timely settlement
• Keyed in and posted vendor invoices and payments to NCC accounting system, ensured correct account codes and double entries
• Drafted company 2023 Finance SOP and announced to nationwide staffs in the groups
• Attended meetings or on behalf of finance manager, such as: supplier tender meetings, department meetings, cross department meetings. Recorded the meeting contents and reported to manager
• Worked on regional cost analysis, monitored regional monthly cost
• Monthly account closing, made sure all transactions on bank statements were recorded to accounting system and amounts tallied to bank statement
• Prepared slides and presented on monthly team meetings
• Prepared monthly ageing report, reconciled and resolve invoice discrepancies
• Assisted to liaise with internal and external auditors
• Handled ad-hoc assignments
• Reference : Ms Heyna Teh (+6011-21003088)

• Verified and posted vendor invoices to NAV accounting system, ensuring the correct GL codes were used
• Ensured timely settlement of vendor invoices
• Prepared monthly ageing report, reconciled and resolved invoice discrepancies
• Prepared adjustment journal for month-end account closing
• Prepared payment voucher and process payment via online
• Assisted manager to liaise with external auditors
• Communicated with department staffs and vendors for payment matters
• Handled ad-hoc assignments
• Reference : Ms Chong (+6017-8791550)

• Managed staff weekly working schedule, assigned daily works to staffs, staffs performance evaluation
• Weekly inventory counting, managed inventory effectively to prevent shortages and reduce waste.
• Managed store and ensured smooth store operation
• In charged of store daily opening and closing procedures
• Cooked desserts & toppings from sketch
• Trained new staffs
• In charged of staff recruitment, uploaded job vacancy postings on websites and arranged interview session for applicants with business owner
• Managed social media account (Instagram : ZenQ Vancouver)
• Cash management of daily operation, reported the daily closing balance to the business owner
• Research and provided new ideas for new desserts
• Mr Joseph Nguyen [+1(604)783-8298]

RT Pastry House

• Sold breads & cakes
• Restocked and arranged products in store
• Bread packaging
• Answered customers’ enquiries
• Daily opening and closing stock count
• Cashier

Milk powder (Protex)

• Distributed milk sample and tester to customers in supermarket
• Shared benefits and information of the products Answered customers’ enquiries

Baby strollers (Stroller World)

• Distributed flyers & pushed sales of baby strollers

Travel packages (Hwajing Travel)

• Distributed flyers & pushed sales of travel combos & packages
• Served customers to the seats and explained on the travel itenary

Womens’ Innerwear (La Senza)

• Pushed sales of womens’ innerwear products
• Recommended customers best fits products based on their requirements and preferences